Mixed Reviews for Go City: Convenience vs. Customer Dissatisfaction
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Mixed Reviews for Go City: Convenience vs. Customer Dissatisfaction

Unlock Insightful Go City App Customer Feedback Analysis

The Go City app has received mixed feedback from users, highlighting both its convenience and significant issues. Many users appreciate the potential for cost savings and structured travel planning, particularly for major cities like New York and Las Vegas. However, frustrations arise due to unclear restrictions, disappointing customer service, and technical difficulties, such as booking errors and insufficient information about included attractions. Users have reported feeling misled about the actual value of passes, leading to dissatisfaction and loss of money. Overall, while there are positive experiences, the negative aspects suggest a need for improved transparency and support.

Source: App Store Reviews of Go City -Travel Plan & Tickets

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Customer Feedback Analysis of Go City -Travel Plan & Tickets

Insightful Go City app review analysis report reveals customer satisfaction levels, service issues, and value for money.

Custom Date - Jan 30, 2025
Featured Content
  • First time in New York

    Life saver i recommend it 100% it did my trip alot easier!

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Nov 10, 2024
  • New orleans history and voodoo tour

    Erin was very funny and knowledgeable, I appreciated how respectful she was about the voodoo religion

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Sep 15, 2024
  • Much much recommended

    We recently had a trip to San Diego and got the all inclusive pass. We were going to everywhere like VIP

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Aug 27, 2024
  • Customer service is prompt and helpful

    I called to ask questions and it was not difficult to contact them. The App is also easy to use.

    Sentiment
    • Positive
    Content
    • User Experience
    Jul 19, 2024
  • Great experience!

    Using the pass was so easy. It was great not having to worry about paying at each location.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Jul 11, 2024
  • Terrible!

    No Big Buses in sight! And NO usable map to find locations and directions. August

    Sentiment
    • Negative
    Content
    • User Experience
    Jun 21, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-40 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Go City -Travel Plan & Tickets based on online reviews collected from App Store. The analysis helps Travel Agency Owners, Tour Operators, Marketing Managers in the Travel Industry, Product Managers at Travel Apps, Customer Service Directors in Tourism to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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