Mixed Customer Experiences at Dunkin' Donuts
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Mixed Customer Experiences at Dunkin' Donuts

6314 Queens Blvd, Woodside, NY 11377, United States

This summary highlights various experiences and opinions of customers at a Dunkin' Donuts location. It mentions positive aspects such as good coffee, friendly staff, and cleanliness, as well as negative experiences like rude employees, poor customer service, and issues with orders. The summary also touches on limited parking and language barriers. Overall, it provides a diverse range of feedback from customers.

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  • Customer Service Representatives
  • Marketing Professionals
  • Business Analysts
  • Franchise Owners

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Featured Content
  • Very bad service. I was very disappointed with the service. The person named Alma was very RUDE and DISRESPECTFUL with CLIENTS!!! She even told me she doesn’t care if I give BAD REVIEW! Hopefully, the owner will notice how POOR your training with your PEOPLE. Very bad! Business like this is bound to fail!

    Sentiment
    • Negative
    Content
    • Service Quality
  • Girl in the counter can't even speak English and it's like I'm the one that's supposed to decipher my interaction with her for a purchase. Female shift manager is rude and seems like your dealing with a robot.

    Sentiment
    • Negative
    Content
    • Language Barrier
  • Fast. Clean. Convenient. Good spot to get coffeee on the go. If you have a vehicle I wouldn’t recommend this spot. Parking is limited unless you go early in the morning! Enjoy.

    Sentiment
    • Positive
    Content
    • Location
  • Near public transportation and shopping area clean dining area and friendly staff. Typical Dunkin donuts menu.

    Sentiment
    • Positive
    Content
    • Location
  • Always happens, today i've ordered a simple Hot Chocolate. As i sat down, i see the Staff doing their own thing but... my order hasnt been taken care of and as always i go up to the cpunter to ask where is my order, they answer that its being made now, after 10 minutes? I see this happens all the time.

    Sentiment
    • Negative
    Content
    • Service Quality
  • This is the worst Dunkin Donuts I've ever visited. Make an order its a nightmare, never what you ordered and most of all there's no place to park your vehicle. No one seems to understand English but somehow they speak it. I don't recommend it if you're driving. Not a good way yo start your day.

    Sentiment
    • Negative
    Content
    • Service Quality
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Sentiment Analysis
10 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Dunkin' based on online reviews collected from Google Business. The analysis helps Restaurant Managers, Customer Service Representatives, Marketing Professionals, Business Analysts, Franchise Owners to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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