Mixed Reviews: Significant Savings vs. Poor Customer Service
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Mixed Reviews: Significant Savings vs. Poor Customer Service

GoodRx receives mixed reviews with some customers praising the significant savings and ease of use, while others criticize poor customer service and billing issues. Many users highlight the affordability of medications through the GoodRx discounts, often surpassing insurance coverage. Overall, GoodRx is valued for providing substantial cost savings, convenient app usage, and the ability to access needed medications at lower prices than traditional insurance plans.

Best for
  • Pharmacy Managers
  • Healthcare Policy Analysts
  • Pharmaceutical Marketing Professionals
  • Customer Service Managers
  • Healthcare Economists

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I saved so much money

    I saved so much money That I can get the medications I need. Thank you.

    Sentiment
    • Positive
    Content
    • Cost Savings
    Apr 24, 2024
  • I saved 75% of what my prescription…

    I saved 75% of what my prescription would have cost even with insurance.

    Sentiment
    • Positive
    Content
    • Cost Savings
    Apr 21, 2024
  • Great

    App easy to use. Saved a bunch on medications.

    Sentiment
    • Positive
    Content
    • Ease of Use
    Apr 19, 2024
  • If I could give 0 stars I would

    If I could give 0 stars I would. Absolutely the worst company I have ever dealt with. No customer service and unable to speak with an actual person. Messages sent via the message service take 12 hours or more to get a response and the response is irrelevant and requires another message that takes another 12 hours to get a response. I need my meds asap and this has been going on for 2+ weeks. THIS COMPANY IS TERRIBLE AND I RECOMMEND NO ONE EVER USE THEM IF THEY NEED MEDS IN A TIMELY MANNER.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 16, 2024
  • so easy and great savings

    app was easy to use.. The pharmacy was happy to make the change in the cheaper billing

    Sentiment
    • Positive
    Content
    • Card Acceptance
    Apr 13, 2024
  • You can save money on done costly prescriptions

    Reduction in price and easy to use card at drug store

    Sentiment
    • Positive
    Content
    • Medication Affordability
    Apr 11, 2024
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Sentiment Analysis (of 30 reviews)
85 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for GoodRx  based on online reviews collected from Trustpilot. The analysis helps Pharmacy Managers, Healthcare Policy Analysts, Pharmaceutical Marketing Professionals, Customer Service Managers, Healthcare Economists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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