Customers express frustration with ING Bank's mobile app and services
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  • Who is this report for?
    • Product Managers
    • UX/UI Designers
    • Customer Service Executives
    • Mobile App Developers
    • Banking Strategy Consultants
Customers express frustration with ING Bank's mobile app and services

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Customers express frustration with ING Bank's mobile app, citing issues with Apple Pay and NFC payment, inability to send money through IBAN, unhelpful customer service, and a complicated and difficult-to-use interface. The recent update has made the app more cumbersome, and users are unable to upload profile photos. Despite promising features like quick credit and easy loans, ING Bank fails to deliver satisfactory service and support.

Source: App Store Reviews of ‎ING Mobil

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Customer Feedback Analysis of ‎ING Mobil

Uncover customer feedback on ING Bank's app with our detailed analysis report. Identify areas for service and app improvements.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Hisse senetleri

    Hisse senetleri işlemleri nerede yapılır çözemedim karışık olmuş

    Sentiment
    • Negative
    Content
    • Banking Services
    Aug 16, 2023
  • Talimat butonu nerede

    Vermiş olduğum düzenli ödeme talimatlarımı arıyorum. Nerede olduğunu bulamadım.

    Sentiment
    • Negative
    Content
    • Account Access
    Aug 13, 2023
  • Fotoğraf koyarken hata veriyor

    14 pro cihazımda hesabıma fotoğraf yüklerken sürekli hata veriyor. Düzeltmeniz gerekiyor

    Sentiment
    • None
    Content
    • Product Features
    Aug 09, 2023
  • Arayüz sorunu

    Arayüzü berbat olmuş eski arayüz daha kolay ve güzeldi

    Sentiment
    • Negative
    Content
    • User Interface Design
    Aug 05, 2023
  • Sms Hatası

    Uygulamaya giriş yapacağım, tc ile şifreyi giriyorum, “sms gönderemiyoruz” hatası veriyor. Koskoca bankanın uygulamasına telefondan giremiyorsak cidden kapatın gidin. Rezillik.

    Sentiment
    • Negative
    Content
    • Account Access
    Aug 04, 2023
  • Uygulama hata

    Uygulama güncel olmasına rağmen para transferi yapmıyor güncelleyin diyor nasıl saçma iş bu

    Sentiment
    • Negative
    Content
    • Mobile App Usability
    Aug 04, 2023
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Sentiment Analysis (limited preview)
-47 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ‎ING Mobil based on online reviews collected from App Store. The analysis helps Product Managers, UX/UI Designers, Customer Service Executives, Mobile App Developers, Banking Strategy Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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