Customers express frustration with ING Bank's mobile app and services
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Customers express frustration with ING Bank's mobile app and services

Customers express frustration with ING Bank's mobile app, citing issues with Apple Pay and NFC payment, inability to send money through IBAN, unhelpful customer service, and a complicated and difficult-to-use interface. The recent update has made the app more cumbersome, and users are unable to upload profile photos. Despite promising features like quick credit and easy loans, ING Bank fails to deliver satisfactory service and support.

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  • UX/UI Designers
  • Customer Service Executives
  • Mobile App Developers
  • Banking Strategy Consultants

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Hisse senetleri

    Hisse senetleri işlemleri nerede yapılır çözemedim karışık olmuş

    Sentiment
    • Negative
    Content
    • Banking Services
    Aug 16, 2023
  • Talimat butonu nerede

    Vermiş olduğum düzenli ödeme talimatlarımı arıyorum. Nerede olduğunu bulamadım.

    Sentiment
    • Negative
    Content
    • Account Access
    Aug 13, 2023
  • Fotoğraf koyarken hata veriyor

    14 pro cihazımda hesabıma fotoğraf yüklerken sürekli hata veriyor. Düzeltmeniz gerekiyor

    Sentiment
    • None
    Content
    • Product Features
    Aug 09, 2023
  • Arayüz sorunu

    Arayüzü berbat olmuş eski arayüz daha kolay ve güzeldi

    Sentiment
    • Negative
    Content
    • User Interface Design
    Aug 05, 2023
  • Sms Hatası

    Uygulamaya giriş yapacağım, tc ile şifreyi giriyorum, “sms gönderemiyoruz” hatası veriyor. Koskoca bankanın uygulamasına telefondan giremiyorsak cidden kapatın gidin. Rezillik.

    Sentiment
    • Negative
    Content
    • Account Access
    Aug 04, 2023
  • Uygulama hata

    Uygulama güncel olmasına rağmen para transferi yapmıyor güncelleyin diyor nasıl saçma iş bu

    Sentiment
    • Negative
    Content
    • Mobile App Usability
    Aug 04, 2023
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Sentiment Analysis (of 30 reviews)
-47 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ‎ING Mobil based on online reviews collected from App Store. The analysis helps Product Managers, UX/UI Designers, Customer Service Executives, Mobile App Developers, Banking Strategy Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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