IndiGo App User Reviews Highlight Major Usability Issues
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IndiGo App User Reviews Highlight Major Usability Issues

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The IndiGo Flight Booking App has received predominantly negative feedback from users, highlighting persistent bugs, a confusing user interface, and issues with essential functionalities such as booking, check-in, and boarding pass management. Many users reported that the app crashes during critical actions like booking flights and checking in, leading to frustration and disappointment. Problems with payment processing, inability to view past trips, and difficulties in adding boarding passes to Apple Wallet further compound the negative experience. Users expressed dissatisfaction with the app's design and urged for improvements to make it more user-friendly and functional. Overall, the app has been labeled unreliable and is often deemed ineffective for booking tickets, prompting many to seek alternatives.

Source: App Store Reviews of IndiGo: Flight Booking App

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Customer Feedback Analysis of IndiGo: Flight Booking App

In-depth analysis of IndiGo App reviews revealing critical usability & functionality issues. Essential insights for improvement.

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Custom Date - Mar 12, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Retro Claim Doesn’t Work

    Horrible App. No way to insert Ff number. Meals in Business class are disgusting.

    Sentiment
    • Negative
    Content
    • App Usability Issues
    Feb 19, 2025
  • Making a good app worse day by day

    The app was user friendly before You guys made it worse to use.

    Sentiment
    • Negative
    Content
    • UI/UX Concerns
    Feb 19, 2025
  • Worst App

    Can’t book tickets, I have to do it from third-party app

    Sentiment
    • Negative
    Content
    • Booking Problems
    Feb 11, 2025
  • Didn’t show upcoming trips

    Didn’t show upcoming trips in app

    Sentiment
    • Negative
    Content
    • App Usability Issues
    Feb 06, 2025
  • Seats not available still ready for booking

    Only 1 seat available. App ready to book 3 seats

    Sentiment
    • Negative
    Content
    • Booking Problems
    Jan 22, 2025
  • Unresponsive

    The app was getting unresponsive when the time I was urgently in need. Very disappointing.

    Sentiment
    • Negative
    Content
    • App Usability Issues
    Jan 19, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-80 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for IndiGo: Flight Booking App based on online reviews collected from App Store. The analysis helps UI/UX Designers, Mobile App Developers, Customer Service Managers, Product Managers, Airline Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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