Cricks Highway KIA: Customer Experiences and Service Insights
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Cricks Highway KIA: Customer Experiences and Service Insights

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3481 Pacific Hwy, Springwood QLD 4127, Australia

Cricks Highway KIA has received a mixed bag of reviews, primarily highlighting excellent customer service and professionalism, particularly from staff members like Brian and Troy. Many customers praised their smooth purchasing experience and the thorough communication throughout the process. However, some negative comments emerged regarding poor customer service in the service department and issues related to warranty follow-ups. Despite these concerns, the majority of reviews showcase a positive experience with vehicle purchases, indicating a well-organized dealership that values customer satisfaction. Recommendations for specific staff members like Brian and Troy suggest that personal interactions heavily influence customer perceptions. Overall, while there are areas for improvement, Cricks Highway KIA is generally viewed favorably for new car purchases.

Source: Google Business Reviews of Cricks Highway KIA

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Customer Feedback Analysis of Cricks Highway KIA

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  • AMAZING experience. Troy was so good from sale to delivery. A really engaging person excited about the car itself and knowledgeable. Highly recommended!!!

    Sentiment
    • None
    Content
    • Sales Experience

  • Brian and the team at Cricks Kia Springwood have been friendly and easy to deal with. It was nice to get great service and communication through the whole process! Love the new Ev6. Thanks

    Sentiment
    • None
    Content
    • Customer Service

  • Big thank you to Troy and Matt for their amazing service in purchasing our new picanto! Everyone was super welcoming and the process was smooth, and delivery was very quick and came on time as promised. Definitely ask for Troy as his service and communication was top notch!!

    Sentiment
    • None
    Content
    • Sales Experience

  • Bought the New 2024 Picanto from Brian Houghton recently at Kia Springwood, happy with all facets of the transaction. We also bought a new Picanto in 2017 from Brian and have been very happy with the product, communication and servicing.

    Sentiment
    • None
    Content
    • Sales Experience

  • Forget about this dealership. See you never.

    Sentiment
    • None
    Content
    • Customer Service

  • Thanks to Jordi, Scott and Matt and Monique for making my new car possible. Special thanks to Brian for his immaculate service and delivery. You made my experience see you in a few years for my next upgrade, I will definitely be back

    Sentiment
    • None
    Content
    • Team Support
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  • This page displays purchase options and a preview of the customer feedback analysis report for Cricks Highway KIA based on online reviews collected from Google Business. The analysis helps Automotive Dealership Managers, Customer Experience Consultants, Automotive Industry Analysts, Marketing Professionals, Business Development Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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