Mixed Reviews Highlighting Customer Service and Product Quality at Impermo België
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Mixed Reviews Highlighting Customer Service and Product Quality at Impermo België

Impermo België receives mixed reviews regarding customer service, product quality, and pricing. While some customers praise the helpfulness of staff and product satisfaction, others complain about issues like inaccurate calculations, delivery delays, and poor handling of mistakes. The showroom and product variety are highlighted positively, but concerns about communication and problem resolution persist.

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Custom Date - May 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Zeer vriendelijke verkopers

    Zeer vriendelijke verkopers, zouden alleen technisch wat meer kennis mogen hebben.

    Sentiment
    • None
    Content
    • Staff Friendliness and Helpfulness
    Feb 18, 2024
  • Tegels blauwe steen

    Correcte uitleg over het product. Duidelijke uitleg over levering. Alle afspraken werden nageleefd.

    Sentiment
    • Positive
    Content
    • Delivery Service
    Feb 10, 2024
  • Klanten service

    Mijn ervaring was redelijk oke, ik was tevreden. Ik als aannemer heb veel klanten naar jullie gebracht omdat ze mijn mening waarderen. Maar de grootste reden waarom ik dit maar 1 ster geef is dat een bepaalde persoon bij impermo zich gedroeg als de CEO. Heel onbeleefd en een taalgebruik die dit niet hoort. Sinds dien heb ik ook al mijn toekomste klanten verteld dat ze de tegels niet meer bij impermo halen. Service kan goed zijn maar als je klantenservice niet in orde is dan het een no go.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 10, 2024
  • Wij hebben tegels gekocht in…

    Wij hebben tegels gekocht in parketvorm, de verkoper heeft 10% afval gerekend. Doch bij het leggen van parket tegels heeft men max 1% aan afval waardoor we dat we van een soort voor 33m² meter tegels teveel hebben en van een andere soort 22m².

    Sentiment
    • Negative
    Content
    • Purchase Process Efficiency
    Feb 10, 2024
  • Super qualité

    Super qualité. Juste dommage qu’on ne puisse pas ramener les excédents quand la boîte n’est pas ouverte.

    Sentiment
    • Positive
    Content
    • Price and Value
    Feb 10, 2024
  • WAT EEN SERVICE

    Bij het kiezen van mijn tegels werd ik super geholpen en ook bij het afhalen werd ik met een smile en behulpzaam geholpen. TOP!!!

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Helpfulness
    Feb 08, 2024
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Sentiment Analysis (of 30 reviews)
40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Impermo België  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Business Analysts, Marketing Professionals, Product Development Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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