IKEA App Review Summary: Convenience, Quality, and User-Friendly Experience
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IKEA App Review Summary: Convenience, Quality, and User-Friendly Experience

Customers praise IKEA for its convenience, user-friendly app, and quality products at affordable prices. Some users express disappointment with recent app changes, while others appreciate the ease of browsing and ordering online. Positive feedback highlights the app's helpful features, such as inspiration browsing and smooth ordering process. Criticisms include a desire for more product photos and concerns about high prices. Overall, IKEA's app is seen as a go-to for home shopping, with efficient delivery services and a reliable shopping experience.

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Custom Date - May 15, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • App is useful.

    I'm a long time Ikea customer. Their App is user friendly. The pay first, pickup later feature is also useful if you don't feel like dealing with crowds.

    Sentiment
    • Positive
    Content
    • Positive Feedback and Satisfaction
    Apr 20, 2024
  • No functionality?

    I open app, select add choices, then just see three photos I can scroll through with no other functionality. Am I missing something here?

    Update:
    Still not working. Now I after I choose cookie preferences, it asks about tracking. Then it gets stuck on a picture, and a tiny white ball (load icon?) just bounces at bottom of screen

    Sentiment
    • Negative
    Content
    • Negative Feedback on App Changes
    Apr 20, 2024
  • Fast Delivery

    Ordered furniture and picked a day to deliver. The gentleman texted when they left Miami and when he was thirty minutes away. He was very polite when he showed up, put all the heavy boxes exactly where I needed, super helpful.

    Sentiment
    • Positive
    Content
    • Delivery and Pickup Service
    Apr 20, 2024
  • Happy customer

    I have never had a bad experience with IKEA it’s always been my go to for the things that I’ve may not have thought of which makes my design sense very excited. I have only 2-3 go tos and this is number one, easy, reliable and fun

    Sentiment
    • Positive
    Content
    • Positive Feedback and Satisfaction
    Apr 19, 2024
  • IKEA

    The IKEA app is a very helpful way to choose your items!

    Sentiment
    • Positive
    Content
    • App Usability and Functionality
    Apr 19, 2024
  • IKEA

    I love this app. It is vey convenient to use and super helpful. Recently I was interested in a loft bed and ikea made it quick and convenient to find it.

    Sentiment
    • Positive
    Content
    • Product Quality and Pricing
    Apr 18, 2024
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Sentiment Analysis (of 30 reviews)
76 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for IKEA based on online reviews collected from App Store. The analysis helps Retail Managers, Product Designers, UX/UI Designers, Market Researchers, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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