Headway: Mixed Reviews Highlight Payment Delays and Quality Concerns
  • 101 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Unlock Headway Customer Insights: An In-Depth Analysis

Headway: Mixed Reviews Highlight Payment Delays and Quality Concerns

Mixed reviews for Headway highlight issues with payment delays, customer service, and therapist quality. Users appreciate the platform's ease of use, billing efficiency, and support with insurance. Some complaints include overcharging, lack of referrals, and difficulty in canceling subscriptions. Concerns about unethical practices by therapists on the platform raise trust issues. Overall, Headway seems beneficial for providers but needs improvements in transparency, responsiveness, and ethical oversight.

Best for
  • Healthcare Administrators
  • Mental Health Professionals
  • Customer Experience Managers
  • Digital Platform Developers
  • Business Strategists

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel and PDF export options.

Purchased users
37 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Custom Date - May 20, 2024
Featured Content
  • Headway is great billing platform and…

    Headway is great billing platform and referral source for new clients. Easy to use assessments as well.

    Sentiment
    • Positive
    Content
    • User-Friendliness of Platform
    Apr 15, 2024
  • Quick response and very clear answer…

    Quick response and very clear answer about verifying a clients insurance

    Sentiment
    • Positive
    Content
    • User-Friendliness of Platform
    Apr 12, 2024
  • This service charged my clients and…

    This service charged my clients and provided me with payment without ever filing insurance claims which is a huge ethical and financial issue.

    Sentiment
    • Negative
    Content
    • Payment and Billing Experience
    Apr 08, 2024
  • The ease of verifying client…

    The ease of verifying client insurances . The lack or absence of referrals and low reimbursement rates for some insurances like Cigna

    Sentiment
    • None
    Content
    • Insurance Verification
    Mar 31, 2024
  • Excellent rates for therapists

    Excellent rates for therapists. Great at communicating and working with us to keep us satisfied. Very fair. I recommend them to therapists to use for billing.

    Sentiment
    • Positive
    Content
    • Payment and Billing Experience
    Mar 29, 2024
  • Good service

    Good service but would be better with the Wiley treatment plan option

    Sentiment
    • Positive
    Content
    • Customer Service and Support
    Mar 16, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
18 Net Promoter
Score
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel and PDF attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
37 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Trustpilot Reviews 73
  2. Trustpilot Reviews 84
  3. Trustpilot Reviews 86
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Headway  based on online reviews collected from Trustpilot. The analysis helps Healthcare Administrators, Mental Health Professionals, Customer Experience Managers, Digital Platform Developers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.