Headway: Mixed Reviews Highlight Payment Delays and Quality Concerns
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Headway: Mixed Reviews Highlight Payment Delays and Quality Concerns

Mixed reviews for Headway highlight issues with payment delays, customer service, and therapist quality. Users appreciate the platform's ease of use, billing efficiency, and support with insurance. Some complaints include overcharging, lack of referrals, and difficulty in canceling subscriptions. Concerns about unethical practices by therapists on the platform raise trust issues. Overall, Headway seems beneficial for providers but needs improvements in transparency, responsiveness, and ethical oversight.

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  • Mental Health Professionals
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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Headway is great billing platform and…

    Headway is great billing platform and referral source for new clients. Easy to use assessments as well.

    Sentiment
    • Positive
    Content
    • User-Friendliness of Platform
    Apr 15, 2024
  • Quick response and very clear answer…

    Quick response and very clear answer about verifying a clients insurance

    Sentiment
    • Positive
    Content
    • User-Friendliness of Platform
    Apr 12, 2024
  • This service charged my clients and…

    This service charged my clients and provided me with payment without ever filing insurance claims which is a huge ethical and financial issue.

    Sentiment
    • Negative
    Content
    • Payment and Billing Experience
    Apr 08, 2024
  • The ease of verifying client…

    The ease of verifying client insurances . The lack or absence of referrals and low reimbursement rates for some insurances like Cigna

    Sentiment
    • None
    Content
    • Insurance Verification
    Mar 31, 2024
  • Excellent rates for therapists

    Excellent rates for therapists. Great at communicating and working with us to keep us satisfied. Very fair. I recommend them to therapists to use for billing.

    Sentiment
    • Positive
    Content
    • Payment and Billing Experience
    Mar 29, 2024
  • Good service

    Good service but would be better with the Wiley treatment plan option

    Sentiment
    • Positive
    Content
    • Customer Service and Support
    Mar 16, 2024
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Sentiment Analysis (of 30 reviews)
18 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Headway  based on online reviews collected from Trustpilot. The analysis helps Healthcare Administrators, Mental Health Professionals, Customer Experience Managers, Digital Platform Developers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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