Mixed reviews for Headway highlight issues with payment delays, customer service, and therapist quality. Users appreciate the platform's ease of use, billing efficiency, and support with insurance. Some complaints include overcharging, lack of referrals, and difficulty in canceling subscriptions. Concerns about unethical practices by therapists on the platform raise trust issues. Overall, Headway seems beneficial for providers but needs improvements in transparency, responsiveness, and ethical oversight.
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Headway is great billing platform and referral source for new clients. Easy to use assessments as well.
Quick response and very clear answer about verifying a clients insurance
This service charged my clients and provided me with payment without ever filing insurance claims which is a huge ethical and financial issue.
The ease of verifying client insurances . The lack or absence of referrals and low reimbursement rates for some insurances like Cigna
Excellent rates for therapists. Great at communicating and working with us to keep us satisfied. Very fair. I recommend them to therapists to use for billing.
Good service but would be better with the Wiley treatment plan option
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