Harley-Davidson App User Feedback: Functionality Issues and Discontent
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Harley-Davidson App User Feedback: Functionality Issues and Discontent

The Harley-Davidson app has received mixed reviews from users, reflecting significant dissatisfaction with its functionality. Common complaints include issues with route downloads to the bike, persistent bugs, and a lack of reliable navigation features. Many users expressed frustration over the discontinuation of the HD Connect service without prior notice, which they feel diminishes the app's value. While some users appreciate the experience of riding Harley-Davidson motorcycles and the events associated with them, they find the app itself to be unreliable and difficult to use. Overall, the feedback suggests a need for substantial improvements in both app performance and customer communication.

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  • Mobile App Developers
  • Product Managers
  • Customer Experience Specialists
  • Marketing Strategists
  • Motorcycle Dealership Managers

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Custom Date - Dec 03, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • 4 marzo 2023 ancora non funziona l’accesso alla tessera HOG

    ancora con l’ultimo aggiornamento del 4 marzo 2023 non è piu visibile la tessera HOG

    Sentiment
    • Negative
    Content
    • Service Discontinuation
    Mar 04, 2023
  • Sportster s1250

    Non funziona niente 😂😂😂

    Sentiment
    • Negative
    Content
    • Overall Disappointment
    Oct 13, 2022
  • Pietosa ed inutile

    Come da titolo l'app è inutile. Peccato che non si possa dare 0.

    Sentiment
    • Negative
    Content
    • Overall Disappointment
    May 05, 2022
  • Please correct for summer time.

    I am in Rome time zone and apps show on my Panamerica one hour ahead.

    Sentiment
    • None
    Content
    • Device Compatibility
    Jul 18, 2021
  • Moto

    Entusiasmante

    Sentiment
    • Positive
    Content
    • User Experience
    May 14, 2021
  • Non serve a nulla

    Dopo che hanno interrotto il servizio Connect, questa app ha perso senso.

    Sentiment
    • Negative
    Content
    • Service Discontinuation
    Aug 09, 2020
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Sentiment Analysis (of 30 reviews)
-32 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Harley-Davidson based on online reviews collected from App Store. The analysis helps Mobile App Developers, Product Managers, Customer Experience Specialists, Marketing Strategists, Motorcycle Dealership Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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