H&M App Review Summary: Pricing, Quality, and User Experience Feedback
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H&M App Review Summary: Pricing, Quality, and User Experience Feedback

Customers appreciate H&M for its good deals, quality, and variety of clothing. However, there are complaints about limited favorite items, technical issues with the app, and inconsistent stock information. Users mention the app's freezing, order placement problems, and frustration regarding promotions not applying correctly. Many express love for the store's affordable prices, trendy fashion, and member benefits, but some criticize the lack of availability in certain regions and the limited functionality of the app in terms of user-friendliness.

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  • Retail Fashion Managers
  • eCommerce Strategy Consultants
  • App Developers
  • Marketing Specialists
  • Customer Experience Analysts

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Custom Date - May 17, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • H&M FABULOUS CLOTHES

    GREAT VALUE GREAT SAVINGS
    GAGA OVER H&M !!!!!

    SINCERELY,

    MAGGI
    LYLE

    Sentiment
    • Positive
    Content
    • Clothing Quality and Variety
    Apr 08, 2024
  • Percent discount incorrect

    I purchased $320 and the promo was to apply 25% but only 15% was applied

    Sentiment
    • None
    Content
    • Promotions and Discounts
    Apr 07, 2024
  • Limit on Favorites?

    The app is ok, but the thing that has limited items that you add to your Favorites it drives me nuts!

    Sentiment
    • None
    Content
    • App Functionality
    Mar 29, 2024
  • Love H&M and the app!

    H&M clothes are the best but being able to shop from
    The app
    Is even better!

    Sentiment
    • Positive
    Content
    • Shopping Experience
    Mar 27, 2024
  • Brzo i efikasno!

    Odlicni modeli. Savrsen kroj koji odgovara velicini.

    Sentiment
    • Positive
    Content
    • Clothing Quality and Variety
    Mar 18, 2024
  • Loving the new collection of the koftans

    My favorite store ever I can’t stop shopping at H&M
    All I need in here

    Sentiment
    • Positive
    Content
    • Shopping Experience
    Mar 06, 2024
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Sentiment Analysis (of 30 reviews)
24 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for H&M - we love fashion based on online reviews collected from App Store. The analysis helps Retail Fashion Managers, eCommerce Strategy Consultants, App Developers, Marketing Specialists, Customer Experience Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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