Recent reviews of H-E-B highlight a concerning decline in product quality and customer service. Many customers have reported issues with spoiled food, particularly meat and produce, as well as instances of poor customer interactions at checkout. Complaints about pricing practices, including uncommunicated extra charges and overcharging, are prevalent. Customers express frustration over refund processes and the perceived lack of accountability by management in addressing these problems. There is a notable sentiment shift from H-E-B being a favorite grocery destination to a source of dissatisfaction. While some specific locations and products receive praise, the overall feedback suggests that H-E-B needs significant improvements in service quality and product management to restore customer trust and loyalty.
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H-E-B has the best unsweetened sparkling water I have ever tasted. I drink entire 12 packs in a day sometimes. Thank you H-E-B brand for providing my family with this beautiful gift.
heb stinks. Not customer friendly. No convenient payment options like tap to pay or zelle or Google pay. Never walking into an heb again or recommending others. The staff are pathetic
I'm just very disappointed! THE CUSTOMER SERVICE IS RIDICULOUS! Now have to wait 3 to 7 business days to get a refund. Thanks a lot HEB. 🤦🏻♀️
I got food poisoning from a pack of lunch meat that I bought that day.i gave it to the health services..it's the heb in austin tx on eastwillaim cannon
The McAllen HEB on Fern and 10th Street Has a mi tienda pollo de tinga
Food and product quality is pretty lousy. Since HEB has become a virtual monopoly in Texas, they no longer have to care about anything. They especially don't care about you, peasant.
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