Boots Customer Service Woes and Pricing Criticism: A Mixed Review Summary
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Boots Customer Service Woes and Pricing Criticism: A Mixed Review Summary

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Boots faces numerous customer service issues with delays, billing errors, and unhelpful responses. Complaints include orders not received, poor refunds process, and lack of assistance. Customers express frustration with online experiences, ineffective rewards schemes, and unhelpful telephone services. Some reviewers highlight positive experiences with specific staff members. Overall, Boots receives criticism for pricing discrepancies, inaccessible assistance, and unaddressed complaints, leading to a decline in customer satisfaction.

Source: Trustpilot Reviews of Boots 

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Customer Feedback Analysis of Boots 

Exclusive analysis of Boots customer feedback from Trustpilot, detailing service woes, pricing issues, and more.

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Custom Date - Dec 05, 2024
Popular Phrases (limited preview)
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Featured Content
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  • 10/10

    Boots Scarborough visit was made such a pleasure thanks to the helpful staff member Selena. This wonderful lady went above and beyond to help us. 10/10

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 25, 2024
  • Whenever I go to the boots in epping…

    Whenever I go to the boots in epping the staff are always rude and there is nothing ever on the shelfs

    Sentiment
    • Negative
    Content
    • Staff Attitude & Knowledge
    Apr 23, 2024
  • boots stores are the best shop for…

    boots stores are the best shop for local people.

    Sentiment
    • Positive
    Content
    • In-Store Shopping Experience
    Apr 22, 2024
  • Love when they have 3 for the price of…

    Love when they have 3 for the price of 2 deals...

    Sentiment
    • Positive
    Content
    • Product Quality & Packaging
    Apr 22, 2024
  • Empty

    Nothing on the shelve. Asked a member of staff if they had it and he replied if it’s not on the shelf we don’t have it here

    Sentiment
    • Negative
    Content
    • Staff Attitude & Knowledge
    Apr 10, 2024
  • Skincare item arrived without a lid

    Skincare item arrived without a lid! Why would you even mail this out? It's beyond lazy and completely unusable. Terrible service.

    Sentiment
    • Negative
    Content
    • Product Quality & Packaging
    Apr 09, 2024
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Sentiment Analysis (limited preview)
-53 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Boots  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Analysts, Marketing Professionals, Product Managers, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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