Key Points: Central Location, Clean Rooms, Friendly Staff, Good Breakfast
Unlock Guest Satisfaction Secrets at Hampton by Hilton London Waterloo

Key Points: Central Location, Clean Rooms, Friendly Staff, Good Breakfast

157 Waterloo Rd, London SE1 8XA, United Kingdom

Hampton by Hilton London Waterloo is praised for its central location near Waterloo station, clean rooms, friendly staff, and good breakfast. Guests appreciated the safety of the area, easy walkability to attractions, and overall comfort. However, some mentioned issues such as noise in rooms, lackluster breakfast compared to other Hampton hotels, and maintenance concerns like stuck sliding doors and non-functional safes.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Calidad, limpieza, buena comida y buena ubicaciĂłn, lo principal para estar a gusto en tus vacaciones, repetirĂ©!

    Sentiment
    • Positive
    Content
    • Value for Money

  • I love the location. It's in the heart of Central London. The staff are exceptional professionals the rooms are phenomenal. One of the best by Hilton.

    Sentiment
    • Positive
    Content
    • Location

  • Can't beat a free breakfast and excellent downtown location for the price! Water pressure is abit low and the spring mattress is probably due for replacing. Clean rooms otherwise.

    Sentiment
    • Positive
    Content
    • Value for Money

  • My first time eating there and was very impressed with the service and quality of the food. I didn't appreciate the service charge though.

    Sentiment
    • Positive
    Content
    • Staff Service

  • Can't fault the location and view from our family room. Breakfast was great and staff very attentive. Room was a good size, although the beds are probably at the end of their life, mattress very springy.

    Sentiment
    • Positive
    Content
    • Room Comfort

  • Excellent hotels, always offering high level of service! Waterloo location was perfect!

    Sentiment
    • Positive
    Content
    • Staff Service
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Sentiment Analysis (of 30 reviews)
67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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