Mixed Reviews Highlighting Central Location and Room Issues
Unlock Guest Satisfaction Secrets at Crowne Plaza Times Square

Mixed Reviews Highlighting Central Location and Room Issues

1605 Broadway, New York, NY 10019, United States

Crowne Plaza Times Square Manhattan, an IHG Hotel, is praised for its central location near Times Square, with some guests highlighting the proximity to attractions and the view. However, several negative reviews mention issues such as room cleanliness, outdated facilities, and unresponsive staff. Some guests reported problems with amenities like hot water and air conditioning. Customer service experiences varied, with mentions of both helpful and unprofessional staff encounters. Overall, the hotel's prime location stands out positively, but improvements are needed in cleanliness, room conditions, and staff responsiveness.

Best for
  • Hotel Managers
  • Customer Service Trainers
  • Travel Industry Consultants
  • Real Estate Investors
  • Marketing Professionals

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel and PDF export options.

Purchased users
31 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 30 reviews.

Featured Content
  • Very central to times square unlike some with the times square address and are no where near large rooms by NYC standards fantastic comfortable beds lots of fast lifts

    Sentiment
    • Positive
    Content
    • Location
  • Times Square es un caos. Cada vez más ruido, suciedad y el olor a marihuana por todos lados es nauseabundo. El hotel es muy bueno y el servicio también, pero si quiere algo de tranquilidad busque otra zona.

    Sentiment
    • Positive
    Content
    • Location
  • Over priced trash but great location parking is 80-90 dollars. The desk agent didn’t even greet us, just jumped into ID and credit card. Rugs was dirty

    Sentiment
    • Negative
    Content
    • Value for Money
  • I stayed for 3 nights in Times Square, Crown Plaza and can bet no other hotel can be more excellent then this price

    Sentiment
    • Positive
    Content
    • Value for Money
  • Central location..couldn't ask for better on a quick overnight or to spend a few days sightseeing

    Sentiment
    • Positive
    Content
    • Location
  • Stayed at the Crowne Plaza for my very first trip to NYC and absolutely loved the location. We walked Times Square every night. 5-stars for the location!

    Sentiment
    • Positive
    Content
    • Location
  • See All Reviews
Sentiment Analysis (of 30 reviews)
30 Net Promoter
Score
Popular Topics (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel and PDF attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
31 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Google Business Reviews 83
  2. Google Business Reviews 101
  3. Google Business Reviews 74
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Crowne Plaza Times Square Manhattan, an IHG Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel Industry Consultants, Real Estate Investors, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Google Business and is not associated with or supported by Google Business in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Google Business's terms of use, including copyright regulations, when utilizing the extracted review data.