Mixed Reviews Highlighting Central Location and Room Issues
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Mixed Reviews Highlighting Central Location and Room Issues

Unlock Guest Satisfaction Secrets at Crowne Plaza Times Square

1605 Broadway, New York, NY 10019, United States

Crowne Plaza Times Square Manhattan, an IHG Hotel, is praised for its central location near Times Square, with some guests highlighting the proximity to attractions and the view. However, several negative reviews mention issues such as room cleanliness, outdated facilities, and unresponsive staff. Some guests reported problems with amenities like hot water and air conditioning. Customer service experiences varied, with mentions of both helpful and unprofessional staff encounters. Overall, the hotel's prime location stands out positively, but improvements are needed in cleanliness, room conditions, and staff responsiveness.

Source: Google Business Reviews of Crowne Plaza Times Square Manhattan, an

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Customer Feedback Analysis of Crowne Plaza Times Square Manhattan, an

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  • Very central to times square unlike some with the times square address and are no where near large rooms by NYC standards fantastic comfortable beds lots of fast lifts

    Sentiment
    • Positive
    Content
    • Location

  • Times Square es un caos. Cada vez más ruido, suciedad y el olor a marihuana por todos lados es nauseabundo. El hotel es muy bueno y el servicio también, pero si quiere algo de tranquilidad busque otra zona.

    Sentiment
    • Positive
    Content
    • Location

  • Over priced trash but great location parking is 80-90 dollars. The desk agent didn’t even greet us, just jumped into ID and credit card. Rugs was dirty

    Sentiment
    • Negative
    Content
    • Value for Money

  • I stayed for 3 nights in Times Square, Crown Plaza and can bet no other hotel can be more excellent then this price

    Sentiment
    • Positive
    Content
    • Value for Money

  • Central location..couldn't ask for better on a quick overnight or to spend a few days sightseeing

    Sentiment
    • Positive
    Content
    • Location

  • Stayed at the Crowne Plaza for my very first trip to NYC and absolutely loved the location. We walked Times Square every night. 5-stars for the location!

    Sentiment
    • Positive
    Content
    • Location
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