Impressive Service and Spacious Rooms in Central Location
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    • Customer Service Trainers
    • Marketing Professionals
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    • Event Planners
Impressive Service and Spacious Rooms in Central Location

Unlock Guest Satisfaction Insights for Sofitel Singapore

9 Wallich St, Singapore 078885

Sofitel Singapore City Centre impresses guests with impeccable service, spacious and clean rooms, convenient location near transportation, and friendly staff. However, some reviewers noted areas for improvement in dining experiences, club lounge quality, communication, and room amenities. The hotel's eco-friendly initiatives like the cleaning room point system were appreciated. Celebrated staff members like Cherelle and Edwin stood out for their exceptional service and attention to detail during events. Overall, guests highlighted the hotel's central location, cleanliness, and attentive staff as key strengths, making it a top choice for business and leisure travelers alike.

Source: Google Business Reviews of Sofitel Singapore City Centre

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Customer Feedback Analysis of Sofitel Singapore City Centre

Discover insights from our detailed analysis of customer feedback for Sofitel Singapore City Centre. Perfect for enhancing guest experiences.

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Popular Phrases (limited preview)
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Featured Content
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  • Superb hotel. Lovely big room and excellent service

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Comfort

  • 房間整潔、服務親切吹風機建議可以自己帶其餘都很好～Rooms: 房間設計寛敞用心女性建議吹風機自己帶

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Comfort

  • great hotel and locationbut business locationRooms: great rooms

    Sentiment
    • Positive
    Content
    • Location Convenience

  • It’s a great place for businesses to congregate for conferences!

    Sentiment
    • Positive
    Content
    • Event Hosting Experience

  • 位置真的很好，離金沙或熟食中心都很近。房間乾淨明亮。早點總類不多，環境舒適搭夠

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Comfort

  • Selective upgrade travellers even they’re booked the same room type via company travel agent

    Sentiment
    • None
    Content
    • None
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Sentiment Analysis (limited preview)
80 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Sofitel Singapore City Centre based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Marketing Professionals, Sustainability Coordinators, Event Planners to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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