Mixed Reviews Highlight Varied Guest Experiences at Sofitel New York
Unlock Guest Insights: Sofitel New York Feedback Report

Mixed Reviews Highlight Varied Guest Experiences at Sofitel New York

45 W 44th St, New York, NY 10036, United States

Mixed reviews for Sofitel New York reveal a varied guest experience. Some praise the comfort, location, and staff friendliness, while others criticize outdated facilities, lack of amenities like coffee machines, and issues with cleanliness and maintenance.

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Popular Phrases (of 30 reviews)
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  • Un s茅jour g茅nial, tr猫s bien situ茅, literie de qualit茅. Seul point 脿 am茅liorer je pense, les accessoires en chambre type bouilloire ou machine a caf茅 Nespresso seraient un r茅el plus.

    Sentiment
    • Positive
    Content
    • Room Amenities and Facilities

  • Stayed in a Deluxe Double Room, which could use a refreshment, but was clean and has a comfortable bedding. Decent size. Staff was very friendly and welcoming. Good bar.

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • We throughly enjoyed our stay. The hotel location was perfect for what we planned to do during our visit! The hotel staff was friendly and very accommodating to our requests.The room was spacious and clean, however it needs updating. Furniture is definitely showing wear and tear.We would definitely chose the Sofitel NYC again.

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • He viajado varias veces a Nueva York y sin duda alguna, siempre me he alojado en este hotel. Tanto por situaci贸n como por relaci贸n calidad- precio ha sido mi mejor elecci贸n. Las pr贸ximas navidades tambi茅n me alojar茅 en el Sofitel.Nearby activities: Est谩 a un paso de lo m谩s importante a visitar en la gran manzana.

    Sentiment
    • Positive
    Content
    • Hotel Location and Nearby Activities

  • This well located hotel is comfortable.The standing and service, however, are far from reaching the experiences of other Sofitels already visited. It鈥檚 still 鈥渂asic.鈥漀ice breakfast served at the table!

    Sentiment
    • Positive
    Content
    • Staff Service and Attitude

  • From check in, to check out, I found all the team members that I interacted with to be professional, courteous, and willing to help. They were friendly, prepared to go "above and beyond", and made me feel like a valued guest throughout. very grateful to all involved.

    Sentiment
    • Positive
    Content
    • Staff Service and Attitude
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Sentiment Analysis (of 30 reviews)
24 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Sofitel New York based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Travel Agents, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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