Luxury Elegance near Buckingham Palace with Exceptional Service
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Luxury Elegance near Buckingham Palace with Exceptional Service

Unlock Guest Insights on The Rubens at the Palace

39 Buckingham Palace Rd, London SW1W 0PS, United Kingdom

Luxury and elegance define The Rubens at the Palace, located near Buckingham Palace. Guests appreciate the exceptional service, spacious rooms, and convenient amenities. The hotel staff received high praise for their friendliness and attentiveness. However, some reviews mentioned issues like small room sizes, noise levels, and discrepancies in advertised services. Overall, the hotel offers a classic, British experience with a focus on personalized guest care.

Source: Google Business Reviews of The Rubens at the Palace

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Customer Feedback Analysis of The Rubens at the Palace

Discover luxury at The Rubens: Unveil guest insights on service, comfort, location, and dining for informed decisions.

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  • Good location and great service - all staff members were friendly and helpful - but the building was too old to feel comfortable even with the updates made. Personal preference but I didn’t like the carpeted walls.

    Sentiment
    • None
    Content
    • Room Comfort and Cleanliness

  • Luxury hotel with very good service. Great location. The rooms are small but very comfortable.

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • Doorman was fabulous! Clerk's were kind and helpful. Hotel was quaint.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Helpfulness

  • Attended a meeting today at the Ruben. Excellent personal service, good location and delicious food.

    Sentiment
    • Positive
    Content
    • Service Quality

  • Fantastic hotel near the palace. Rooms are nice, lots of space

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • Prachtig hotel. Zeer vriendelijk personeel. Fantastische locatie. Britse klasse!!! Je wordt van inchecken tot uitchecken in de watten gelegd.

    Sentiment
    • Positive
    Content
    • Ambiance and Decor
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Sentiment Analysis (limited preview)
67 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Rubens at the Palace based on online reviews collected from Google Business. The analysis helps Hospitality Managers, Hotel Developers, Customer Experience Analysts, Marketing Strategists, Travel Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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