Chicago South Loop Hotel: Diverse Guest Opinions and Challenges
Unlock Guest Insights: Chicago South Loop Hotel Report

Chicago South Loop Hotel: Diverse Guest Opinions and Challenges

11 W 26th St, Chicago, IL 60616, United States

Diverse opinions exist regarding the Chicago South Loop Hotel. Some guests commend its proximity to attractions and friendly staff, while others criticize the outdated rooms, lack of amenities, and cleanliness issues. Positive aspects include free parking, spacious rooms, and affordable rates. However, negative reviews mention problems with cleanliness, outdated facilities, internet connectivity issues, and difficulties with reservations and billing. Overall, the hotel's value and service quality receive mixed feedback, with some guests appreciating the affordable pricing and convenient location, while others highlight the need for renovations and improvements in various areas.

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  • Tourism Marketers
  • Customer Service Analysts
  • Hospitality Consultants
  • Travel Agents

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Popular Phrases (of 30 reviews)
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  • المواقف ممتازهلايوجد واي اف ايلا يوجد محلات بالجوار

    Sentiment
    • None
    Content
    • Room Amenities

  • Great value in the near south side!Very pleasant staff. Clean, comfortable bed. Tremendous pillows! Room was very clean.Common areas are a little worn but clean.

    Sentiment
    • Positive
    Content
    • Room Comfort

  • Have had issues with billing on one stay, but I’ve stayed here many times because the price, quality of rooms, and location/parking usually is very competitive if you like the Chinatown area and are driving. Staff remembers me and seems like good people.

    Sentiment
    • Positive
    Content
    • Booking and Billing

  • Very decent hotel, the rooms were clean and tidy. It was about $100 a night. However, I wouldn't have a problem paying that to stay there again.

    Sentiment
    • Positive
    Content
    • Hotel Value

  • I can't believe I paid over 250$ a night for this place. It was genuinely dirty in the room, with broken coffee machine and smelly hallways. Extremely unhelpful manager and staff.

    Sentiment
    • Negative
    Content
    • Room Cleanliness

  • Do not stay here if you need internet. The wifi is not functional, and I spent an hour on the phone with their tech support just so they could verify the problem wasn’t on my end (despite all the guests in the hotel complaining of the same thing). They did nothing to fix it.

    Sentiment
    • Negative
    Content
    • Hotel Facilities
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Sentiment Analysis (of 30 reviews)
43 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Chicago South Loop Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Tourism Marketers, Customer Service Analysts, Hospitality Consultants, Travel Agents to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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