Sheraton Grand Chicago Riverwalk: Mixed Reviews Highlighting Location, Cleanliness, Staff, and Amenities
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Sheraton Grand Chicago Riverwalk: Mixed Reviews Highlighting Location, Cleanliness, Staff, and Amenities

301 E North Water St, Chicago, IL 60611, United States

Mixed reviews for Sheraton Grand Chicago Riverwalk with a focus on location, room cleanliness, staff service, and amenities. While some guests appreciated the central location, friendly staff, and well-maintained rooms, others raised concerns about room cleanliness, outdated decor, and noise disturbances. The hotel's proximity to Chicago Riverwalk and popular attractions was highlighted positively. Common points of praise included the staff's helpfulness, comfortable beds, and convenient access to nearby amenities. On the downside, issues with cleanliness, room maintenance, and noise were recurring themes in negative feedback. Overall, the Sheraton Grand Chicago Riverwalk seems to offer a mixed experience for guests.

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Featured Content
  • $68 a day to park is atrocious. This hotel also got clever by removing the mini fridge and microwave trying to save electricity.The only benefit of staying here is the location and being on the river.

    Sentiment
    • None
    Content
    • Parking and Accessibility
  • Very nice hotel. Super close to everything down town. Right next to the river walk. Amazing big gym and pool has a sauna. Rooms are kinda on the smaller size for the building. But over all had a great time there

    Sentiment
    • Positive
    Content
    • Room Facilities
  • Rooms: Very nice. Spacious and great view of Chicago RiverNearby activities: Plenty of places to eatWalkability: Everything is walking distance

    Sentiment
    • Positive
    Content
    • Room Facilities
  • Great location. Very central within walking distance to fantastic restaurants and shoppingRooms: Spacious, clean and comfortable 👌🏾Walkability: Great location and accessible to Great shops and restaurants

    Sentiment
    • Positive
    Content
    • Location and Views
  • I love the Sheraton Grand in Chicago the Employer was wonderful the room was clean ,Ft Desk did a good job the drink was good to the food was good

    Sentiment
    • Positive
    Content
    • Staff Service and Hospitality
  • I had a wonderful stay at the Sheraton this past weekend for the 2024 Chicago Cubs Convention. The room was clean and the view of Navy Pier was awesome and the staff was so nice and welcoming. Room 1706

    Sentiment
    • Positive
    Content
    • Location and Views
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Sheraton Grand Chicago Riverwalk based on online reviews collected from Google Business. The analysis helps Hotel Managers, Travel Consultants, Customer Service Analysts, Marketing Professionals, Real Estate Investors to discover insights into what people love, dislike, and need.

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