Mixed Reviews for Grab - Taxi & Food Delivery App
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Mixed Reviews for Grab - Taxi & Food Delivery App

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Mixed reviews for Grab - Taxi & Food Delivery app, with concerns about high fees, long wait times, driver behavior, and technical issues. Users appreciate good service but report issues like suspended accounts, poor customer service, and payment problems.

Source: Google Play Reviews of Grab - Taxi & Food Delivery

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Customer Feedback Analysis of Grab - Taxi & Food Delivery

Insightful analysis of Grab's customer feedback covering service quality, app issues, and more. Improve your strategy.

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Custom Date - Dec 21, 2024
Popular Phrases (limited preview)
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Featured Content
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  • After the latest update, the navigation broked.. please fix

    Sentiment
    • Negative
    Content
    • App Performance Issues
    Jun 05, 2024

  • The worst ever apps, when I want to refund money, they not refund my money, even though I already report missing order, grabs very-very worst.. please uninstall this apps guys, grab never handle your problem properly

    Sentiment
    • Negative
    Content
    • Refund Problems
    Jun 05, 2024

  • Stupid apps always have connection issue, even the internet is fast.

    Sentiment
    • Negative
    Content
    • App Performance Issues
    Jun 05, 2024

  • Why is the GPS route for the driver and user shown differently? Too often the driver was shown to go a longer route to another pickup or dropoff point

    Sentiment
    • Negative
    Content
    • Navigation Problems
    Jun 05, 2024

  • Scam Order grab food with an initial ETA 40-50 min, then become 2 hours and 3 min. The food was not received but was marked as completed. No refund was made by grab apps. No wonder so many people are not happy and move to other apps.

    Sentiment
    • Negative
    Content
    • Refund Problems
    Jun 05, 2024

  • Has bugs, wont let me change the payment mehtod. I did reinstall 2x, same results.

    Sentiment
    • Negative
    Content
    • App Performance Issues
    Jun 05, 2024
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Sentiment Analysis (limited preview)
-13 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Grab - Taxi & Food Delivery based on online reviews collected from Google Play. The analysis helps Product Managers, Customer Service Managers, Marketing Professionals, UX/UI Designers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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