User Feedback Overview of Gojek: Strengths and Areas for Improvement
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User Feedback Overview of Gojek: Strengths and Areas for Improvement

The reviews for Gojek highlight a mix of positive and negative user experiences. Many customers appreciate the reliable delivery service and helpful drivers, often noting the affordability of the service, especially with discounts available. However, there are significant frustrations regarding customer service responsiveness and delays in receiving drivers for food deliveries. Some users report issues with the application's functionality and driver availability, suggesting a decline in service effectiveness over time. Overall, while Gojek retains loyal users who enjoy its convenience, there are critical areas needing improvement, particularly in customer support and service consistency.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Pastiada jalan, gojekin aja

    Sentiment
    • Positive
    Content
    • Service Reliability
    Nov 18, 2024

  • pelayanan nya ramah² terus ujan ujanan sama mang gojek seruu ketawa ketiwi

    Sentiment
    • Positive
    Content
    • Customer Service Issues
    Nov 18, 2024

  • So far so good menurut aku cih. Mesti tarifnya naik mulu.

    Sentiment
    • Positive
    Content
    • Pricing and Discounts
    Nov 18, 2024

  • Customer service di semua sosmed leletnya minta ampun, yg namanya customer service itu harus responsif, ini sampai 5 jam gaada jawaban

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Nov 18, 2024

  • alhamdulilah setiap pesen dapet driver yang bagus

    Sentiment
    • Positive
    Content
    • Driver Experience
    Nov 18, 2024

  • Sangat membantu tepat dan hebat

    Sentiment
    • Positive
    Content
    • Delivery Service Quality
    Nov 18, 2024
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Sentiment Analysis (of 30 reviews)
66 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Gojek - Transportasi & Makanan based on online reviews collected from Google Play. The analysis helps Product Managers, Marketing Specialists, Customer Service Leaders, Business Analysts, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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