Freshmile App Review Summary: Functionality, Communication Issues, and Payment Problems
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Freshmile App Review Summary: Functionality, Communication Issues, and Payment Problems

Users express frustration with the app's functionality, reporting issues with communication with charging stations and payment authentication. Some encounter problems with charging initiation and excessive charges. Lack of feedback during the charging process is highlighted as a major drawback. Language barriers in customer support and discrepancies in compatibility information add to user dissatisfaction.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Prima ricarica in CA riuscita ! Evviva !

    Sentiment
    • None
    Content
    • Charging Process Difficulties
    Mar 09, 2024

  • L'applicazione è inutile per la ricarica, una volta acquistato il tag si usa quello. 4,99 euro che si potevano risparmiare abilitando il telefono. Prezzi di ricarica allineati ma esagerati.

    Sentiment
    • Negative
    Content
    • Payment Methods
    Dec 06, 2023

  • I prezzi per alcuni gestori sono molto competitivi, il grosso problema è che a differenza di tutte le altre app di ricarica non c'è alcun feedback sull'applicazione riguardo allo stato della ricarica corrente, che viene aggiunta al profilo solamente una volta terminata. Questa è a mio modo di vedere una feature indispensabile, quantomeno l'informazione che c'è una ricarica in corso partita x minuti fa, soprattutto nel caso di freshmile che ha parte della tariffa a minuto

    Sentiment
    • Positive
    Content
    • App Functionality Issues
    Apr 15, 2023

  • L'appli a beaucoup de difficultĂŠs Ă  communiquer avec la borne lors de la fin de la charge. On reste souvent 10-15 minutes en attente d'une rĂŠponse par la borne avant de pouvoir ouvrir la porte et dĂŠcrocher le câble.

    Sentiment
    • None
    Content
    • Charging Process Difficulties
    Mar 22, 2023

  • Frequenti problemi di connessione, effettuo l'autorizzazione di pagamento ma lo sportello di ricarica non si apre e nessuna risposta, solo resta in attesa

    Sentiment
    • Negative
    Content
    • Technical Difficulties
    Jan 01, 2023

  • very nice app, with lots of information about charging

    Sentiment
    • Positive
    Content
    • User Interface Feedback
    Jul 29, 2021
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Sentiment Analysis (of 30 reviews)
-43 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Freshmile – Charge points based on online reviews collected from Google Play. The analysis helps Product Managers, Customer Service Managers, UX/UI Designers, App Developers, Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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