Freshmile App Review Summary: Functionality, Communication Issues, and Payment Problems
Unlock Freshmile App Insights: A Comprehensive Feedback Analysis
Users express frustration with the app's functionality, reporting issues with communication with charging stations and payment authentication. Some encounter problems with charging initiation and excessive charges. Lack of feedback during the charging process is highlighted as a major drawback. Language barriers in customer support and discrepancies in compatibility information add to user dissatisfaction.
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L'applicazione è inutile per la ricarica, una volta acquistato il tag si usa quello. 4,99 euro che si potevano risparmiare abilitando il telefono. Prezzi di ricarica allineati ma esagerati.
Sentiment
Negative
Content
Payment Methods
Dec 06, 2023
I prezzi per alcuni gestori sono molto competitivi, il grosso problema è che a differenza di tutte le altre app di ricarica non c'è alcun feedback sull'applicazione riguardo allo stato della ricarica corrente, che viene aggiunta al profilo solamente una volta terminata. Questa è a mio modo di vedere una feature indispensabile, quantomeno l'informazione che c'è una ricarica in corso partita x minuti fa, soprattutto nel caso di freshmile che ha parte della tariffa a minuto
Sentiment
Positive
Content
App Functionality Issues
Apr 15, 2023
L'appli a beaucoup de difficultés à communiquer avec la borne lors de la fin de la charge. On reste souvent 10-15 minutes en attente d'une réponse par la borne avant de pouvoir ouvrir la porte et décrocher le câble.
Sentiment
None
Content
Charging Process Difficulties
Mar 22, 2023
Frequenti problemi di connessione, effettuo l'autorizzazione di pagamento ma lo sportello di ricarica non si apre e nessuna risposta, solo resta in attesa
Sentiment
Negative
Content
Technical Difficulties
Jan 01, 2023
very nice app, with lots of information about charging
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Frequently Asked Questions About Customer Feedback Analysis Reports
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This page displays purchase options and a preview of the customer feedback analysis report for Freshmile – Charge points based on online reviews collected from Google Play. The analysis helps Product Managers, Customer Service Managers, UX/UI Designers, App Developers, Marketing Specialists to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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