Issues with the FordPass App
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    • Automotive Product Managers
    • Mobile App Developers
    • Customer Experience Strategists
    • Automotive Engineers
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Issues with the FordPass App

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Many users are experiencing issues with the FordPass app, including frequent disconnections, failure to start, and difficulty in updating the app. The app's functionality, such as remote start, lock/unlock, and scheduled starts, often fails or disables on its own. Users also report problems with connectivity and update checks. The app's reliability and performance need improvement to meet user expectations. Ford should focus on engine production rather than electronics.

Source: App Store Reviews of ‎FordPass™

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Customer Feedback Analysis of ‎FordPass™

Explore in-depth feedback on FordPass™ issues with our comprehensive analysis. Unlock insights on app functionality today.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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Featured Content
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  • The auto disable is annoying !

    I was not given the choice of a button or the app. The app is ok but, if my car sits for a few days, the auto- disable kicks in an I have to go out an start it manually. A start button should be included !

    Sentiment
    • None
    Content
    • Scheduled Start Failure
    Jan 03, 2024
  • Love my escape

    Sleek, smooth and easy to maneuver in traffic !'

    Sentiment
    • Positive
    Content
    • App Connectivity
    Jan 03, 2024
  • Remote start stopped working

    Stopped working. When I hold it down it just goes red and says failed to start. It worked for a couple years before this.

    Sentiment
    • Negative
    Content
    • Activation Delay
    Jan 03, 2024
  • Work great but now it doesn’t

    The first 2 years I had zero issues. But for the last year the autostart, door lock, unlock has been disabling itself every time I get out of the truck. Battery is new. I only have a 4 minute drive to work. Someone said if you donā€™t drive far enough after starting it disables. Which is ridiculous considering I live so close to my work. I have a long walk into and out of work so itā€™s nice to have a warm truck in the winter. Ford needs to fix this issue

    Sentiment
    • Negative
    Content
    • Remote Start Issues
    Jan 03, 2024
  • Not so great

    I have the latest version for my iPhone 12.5.4 just checked again. Iā€™ve tried many times to update my Ford pass app and keep getting the message that I need IOS 13.0 or greater to update..... needless to say, I canā€™t update the Un-Updatable. Iā€™ve really liked having the option to remote start my (very expensive 80K) F350 on either a cold winter day or a hot summer day. But it seems that the app guruā€™s are so smart with their tinkering that I canā€™t. Many times I have wanted to simply unlock the door for my wife with the phone so I can open the door for her, or start the truck so that itā€™s warmed up or cooled down and cannot. This has always been due to the need for yet another annoying update! Gosh and they are always such great updates.... thereā€™s no WiFi at the chug-n-go in Wyoming or Utah or Az so I canā€™t use all your wonderful updates. And youā€™ve eliminated the gas price map as well. So next time young geek, you decide to update, make it something I really need and quit locking me out of the app every other drive. Leave it the heā€™ll alone! It was working just fine.. JWDisney Ps. Now your dumb app wont let me send this the 1st 3 attempts because my ā€œNicknameā€ is already taken. Gosh yā€™all stink at this...

    Sentiment
    • Negative
    Content
    • Update Compatibility
    Jan 02, 2024
  • App

    Terrible app .
    Ford
    Fix or repair delay

    Sentiment
    • Negative
    Content
    • App Connectivity
    Jan 01, 2024
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Sentiment Analysis (limited preview)
-67 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎FordPass™ based on online reviews collected from App Store. The analysis helps Automotive Product Managers, Mobile App Developers, Customer Experience Strategists, Automotive Engineers, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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