Sellers Disappointed with New Etsy App and Forced Switch
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Sellers Disappointed with New Etsy App and Forced Switch

Sellers are unhappy with the new Etsy app, citing issues with navigation, organization, limited functionality, and difficulty editing listings. Some are unable to upload photos to listings, bulk renew listings, or paste replies into the notes section when shipping. Many prefer the old app, which was simpler and more intuitive, and are frustrated that they were forced to switch to the new one. Some have even deleted the new app and use Etsy exclusively on their laptop.

Best for
  • E-commerce Consultants
  • Etsy Shop Owners
  • User Experience Designers
  • Digital Marketing Specialists
  • Product Managers

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Preview

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Custom Date - Apr 14, 2024
Featured Content
  • Disappointed

    I really wish they had left the old app, much easier to use.

    Sentiment
    • Negative
    Content
    • User Interface and Navigation
    May 24, 2023
  • Sell with Etsy was much better. Bad choice to switch.

    So much more limitations and functionality is far worse.

    Sentiment
    • Negative
    Content
    • App Functionality and Features
    May 24, 2023
  • Hate this new app

    Bring back the old app! Today the old app stopped working and i am forced to use the new one.

    Sentiment
    • Negative
    Content
    • Reverting to Old App
    May 24, 2023
  • Please No

    For starters, it would be nice to see the dates orders are marked for shipping. The new app is very disorganized.

    Sentiment
    • Negative
    Content
    • Order Management and Listing Issues
    May 24, 2023
  • Arguably the worst app I’ve ever used

    Don’t try to fix something that wasn’t broken. If you really care about our feedback, you will give us the old app back.

    Sentiment
    • Negative
    Content
    • Reverting to Old App
    May 23, 2023
  • Please return to the old app

    This app doesn’t work and since I can’t use it I deleted it; please go back to the old app. Thank you.

    Sentiment
    • Negative
    Content
    • Reverting to Old App
    May 23, 2023
  • See All Reviews
Sentiment Analysis
-90 Net Promoter
Score
Languages
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Etsy Seller: Manage Your Shop based on online reviews collected from App Store. The analysis helps E-commerce Consultants, Etsy Shop Owners, User Experience Designers, Digital Marketing Specialists, Product Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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