User Dissatisfaction with Disney+: Connectivity Issues and Ads Draw Criticism
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User Dissatisfaction with Disney+: Connectivity Issues and Ads Draw Criticism

Unlock Disney+ Customer Insights: Trends & Feedback Analysis

The reviews for Disney+ reflect significant user dissatisfaction, primarily due to issues with app functionality and excessive advertisements. Many users report problems connecting to the app, frequent crashes, and difficulty casting content. The introduction of ads in a paid service has drawn criticism, with users expressing frustration over the number and frequency of commercials during programming. The recent changes to password sharing policies have also upset customers, who feel that Disney's actions contradict the company's values. Overall, users are calling for improvements in user experience, more lenient sharing options, and a reduction in ad load to match the expectations of a premium service.

Source: Google Play Reviews of Disney+

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Customer Feedback Analysis of Disney+

In-depth analysis of Disney+ user feedback highlighting connectivity, ad issues, and more for strategic insights.

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Custom Date - Dec 27, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Won't even load the app to use! Please fix this bug.

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Dec 25, 2024

  • The app is not functional. It hangs on the loading screen, the throbber continually spins and never fully launches the app.

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Dec 25, 2024

  • love the variety of shoes and movies

    Sentiment
    • Positive
    Content
    • Content and Variety Praise
    Dec 25, 2024

  • good to be able to turn on your kid brain every once in awhile on here

    Sentiment
    • Positive
    Content
    • Content and Variety Praise
    Dec 25, 2024

  • Tells me I have an update and then takes me to the app store but no update only open then round and round

    Sentiment
    • Negative
    Content
    • User Experience Frustrations
    Dec 24, 2024

  • I like this app it very good

    Sentiment
    • Positive
    Content
    • Content and Variety Praise
    Dec 24, 2024
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Sentiment Analysis (limited preview)
-37 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Disney+ based on online reviews collected from Google Play. The analysis helps Marketing Strategists, Product Managers, Customer Experience Specialists, Business Analysts, Content Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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