Mixed Customer Feedback for DiRx: Order Processing Delays, Backordered Meds, and Communication Issues
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Mixed Customer Feedback for DiRx: Order Processing Delays, Backordered Meds, and Communication Issues

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Mixed customer feedback for DiRx, highlighting issues with order processing delays, backordered medications, poor communication, and occasional shipping errors. Some customers praise the competitive prices and helpful customer service. However, concerns about reliability, long processing times, and lack of timely notifications persist.

Source: Trustpilot Reviews of DiRx 

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Customer Feedback Analysis of DiRx 

Insightful analysis of DiRx customer feedback, covering order delays, communication issues, and more for strategic improvements.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • I need it within a very short time and…

    I need it within a very short time and you managed to get it to me. thank you. I'll be ordering from you again.

    Sentiment
    • Positive
    Content
    • Shipping and Delivery
    Jan 27, 2024
  • Not dependable

    Not dependable. Prices are good but not reliable. This is for medications your sure to run out off before you get some from DiRx.

    Sentiment
    • Negative
    Content
    • Order Processing Time
    Jan 24, 2024
  • Best price around

    Best price around. Quick delivery too

    Sentiment
    • Positive
    Content
    • Price and Affordability
    Jan 10, 2024
  • You forgot about my last order

    You forgot about my last order, I said I needed one of them in 4 days, agent said yes, 2 day delivery, never happened

    Sentiment
    • Negative
    Content
    • Communication
    Jan 10, 2024
  • Satisfied customer

    Handled prescription timely and accurately. communicated with customer clearly. Great job!

    Sentiment
    • Positive
    Content
    • Order Processing Time
    Jan 07, 2024
  • Outstanding customer service

    Excellent customer service and very competitive prices. Fast delivery

    Sentiment
    • Positive
    Content
    • Customer Service
    Jan 05, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-28 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for DiRx  based on online reviews collected from Trustpilot. The analysis helps Pharmaceutical Managers, Customer Experience Analysts, Healthcare Industry Consultants, Retail Pharmacy Owners, Digital Health Entrepreneurs to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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