ComBank Digital App Review Analysis
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ComBank Digital App Review Analysis

The ComBank Digital app receives mixed reviews with users praising its functionality and ease of use, but many are frustrated by persistent login issues, lack of security measures like 2FA, and slow transaction speeds. Customers complain about frequent maintenance notifications, suspicious activity alerts, and difficulties logging in, leading to some switching to other banks' apps for better service. Suggestions include improving security features, updating the user interface for better usability, and enhancing transaction speed. Overall, the app's performance varies greatly among users, with some experiencing smooth operations while others face significant challenges and express disappointment.

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Custom Date - Apr 24, 2024
Featured Content
  • I rated just 1 start cuz this app is literally not functioning well. Whenever I had an urgency of engaging in an online transaction it has always showed as "app is being updated" , "app under maintenance" "something went wrong with security checkups" and so on... this experience is really disgusting and awkward. If you want to use this urgently, you should clarify the doubts with the support center prior to that.. I even changed my account to another bank cuz they provide such a bad online b app

    Sentiment
    • Negative
    Content
    • App Updates
    Mar 28, 2024
  • Could you kindly ask your technical team to send us an SMS before initiating system maintenance, as is common practice among other banks? Otherwise, we encounter significant challenges due to the digital nature of our operations. Your attention to this matter is greatly appreciated, as our recent experience has been quite unfavorable.

    Sentiment
    • Negative
    Content
    • System Maintenance
    Mar 28, 2024
  • Why is it showing suspicious behavior. Please fix it. I tried reinstalling the app. Still doesn't work. But when I try to login through Google it works. This app sucks. Doesn't even worth 1 star. Please fix the bugs and update for gods sake

    Sentiment
    • Negative
    Content
    • App Functionality
    Mar 24, 2024
  • Update the interface like the software of other banks so that the customer can work easily.

    Sentiment
    • Negative
    Content
    • User Experience
    Mar 21, 2024
  • The app works great and my go-to money manager

    Sentiment
    • Positive
    Content
    • App Functionality
    Mar 21, 2024
  • Making Transactions over the app is very slow compared to other banking apps. No fingerprint authorization or any faster transactions.

    Sentiment
    • Negative
    Content
    • Transaction Speed
    Mar 20, 2024
  • See All Reviews
Sentiment Analysis
6 Net Promoter
Score
Popular Topics
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  • This page displays purchase options and a preview of the customer feedback analysis report for ComBank Digital based on online reviews collected from Google Play. The analysis helps Banking Professionals, Digital Product Managers, Customer Experience Analysts, Mobile App Developers, Market Researchers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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