Exceptional Customer Service at LensDirect.com: Keisha, Bibi, Kayla, and More
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Exceptional Customer Service at LensDirect.com: Keisha, Bibi, Kayla, and More

LensDirect.com's customer reviews highlight exceptional customer service experiences, with specific mentions of helpfulness, efficiency, and quick problem resolution. Employees like Keisha, Bibi, and Kayla stand out for their professionalism and responsiveness, while customers appreciate the personalized attention and discounts received. Some feedback points to quality control issues and communication challenges, but overall, the positive interactions with dedicated customer service representatives shine through.

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  • Customer Service Managers
  • Quality Assurance Officers
  • Marketing Professionals
  • Retail Managers
  • E-commerce Strategists

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Custom Date - May 25, 2024
Featured Content
  • Kissel was very helpful

    Kissel was very helpful when I had to cancel an accidental order. I was very relieved. Thank you!

    Sentiment
    • Positive
    Content
    • Problem Resolution
    Apr 25, 2024
  • Friendly

    Friendly, efficient, and caring. Great people to do business with.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 24, 2024
  • Excellent

    Kurshel Was Very diligent and gave me a very speedy response and solution to my inquiry.

    Sentiment
    • Positive
    Content
    • Responsiveness and Efficiency
    Apr 19, 2024
  • Kayla was very helpful & I was able to…

    Kayla was very helpful & I was able to get a discount on my order. Excellent customer service! Thank you!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 18, 2024
  • Great customer support

    Great customer support. Bibi was knowledgeable, professional and addressed the matter quickly and effectively.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 18, 2024
  • Great customer service

    I received quick and helpful information about the lenses i ordered. Thank you.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 17, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for LensDirect.com  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Quality Assurance Officers, Marketing Professionals, Retail Managers, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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