Review of Walgreens App and Services
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Review of Walgreens App and Services

The Walgreens app has great photo printing service, but has faced issues with prescription orders and checkout. Despite this, many customers found the app easy to use and appreciated the convenience of online prescription refills. The staff at physical Walgreens locations were also praised for their helpfulness and friendly atmosphere.

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  • Retail Pharmacy Managers
  • Customer Experience Analysts
  • Digital Marketing Professionals
  • Healthcare Service Planners
  • Retail Business Consultants

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Cancel prescription

    If you accidentally cancel a prescription order there is no way to undo it and the process can take hours before you can reorder your prescription.

    Sentiment
    • Negative
    Content
    • Prescription Refilling Process
    May 24, 2023
  • Getting prints for frames

    Ms. Charity was FANTASTIC in helping me with how to print photos!!!! She is just Awesome!!!! đŸ„°đŸ‘Ż

    Sentiment
    • Positive
    Content
    • Photo Printing and Ordering
    May 24, 2023
  • Review

    Great app easy to understand and quick response.

    Sentiment
    • Positive
    Content
    • App Functionality and Technical Issues
    May 23, 2023
  • Happy

    Great service, 100% Happy , thanks to Christopher Rudolph, in the 1111 Selma, Alabama Store

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 23, 2023
  • Prescription order cancelled

    I tried to order prescription but it was canceled without any notification to me. I would not have known it was canceled if I had not signed in to the app myself

    Sentiment
    • Negative
    Content
    • Prescription Refilling Process
    May 23, 2023
  • Phone App checkout

    Phone app Has a glitch. Wanted to use PayPal. Wouldn’t go through. Had to put in credit card!

    Sentiment
    • None
    Content
    • Checkout and Payment Process
    May 22, 2023
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Sentiment Analysis (of 30 reviews)
43 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Walgreens based on online reviews collected from App Store. The analysis helps Retail Pharmacy Managers, Customer Experience Analysts, Digital Marketing Professionals, Healthcare Service Planners, Retail Business Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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