Verve Mastercard® Customer Reviews Analysis
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Verve Mastercard® Customer Reviews Analysis

Verve MastercardÂŽ customer reviews highlight a mix of experiences. While some customers praise the helpfulness and professionalism of certain representatives, others express frustration with customer service issues, billing discrepancies, and negative impacts on credit scores. Overall, the reviews emphasize the importance of clear communication, efficient problem-solving, and fair treatment.

Best for
  • Customer Service Managers
  • Financial Advisors
  • Credit Analysts
  • Marketing Professionals
  • Consumer Advocates

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Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Really helped out in a time of need

    Really helped out in a time of need. Grateful

    Sentiment
    • Positive
    Content
    • Professionalism and Helpfulness
    Apr 18, 2024
  • Customer Resolution Rep Handled My Problem

    Got lucky and I was connected with a customer resolution specialist who handled my issues quickly and efficiently. I did have bit of a wait on the phone, but actually connected sooner than expected.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 18, 2024
  • i would never recommend this company…

    i would never recommend this company a payment that I made was returned by my bank because of the same amount being asked for multiple times and because my it was returned my verve card was revoked/closed because of it I do get it but IDO MAKE MY PAYMENTS I NEVER RECEIVED A PHINE CALL OR EMAIL ABOUT THE RETURNED PAYMENT when I did realize it I called and made the payment asap and even then was not told they closed my account three weeks prior to my phone call and this has now effected my credit score because they revoked my card I am not perfect but no customer service at all and they wouldn’t even reconsider it as they even said I should have been called they could have even sent an email

    Sentiment
    • Negative
    Content
    • Late Fees and Credit Impact
    Mar 08, 2024
  • Terrible customer service and scam

    Terrible customer service and scam to make people pay late fees. I made a payment over the phone with customer service because when I was trying to pay over the phone using their system it wouldn’t complete the process.I called customer service and she tried it and it again failed. The customer service person stayed on the phone and completed the process and said it was successful. Thought everything was ok. Then again I called using card on file which is the correct card number made my payment. Then again this month I called to make my payment on time and the recording stated I had two payments due. So Verve charged me two late fees and now it went on my credit 30 days late. I called and customer service and was told nothing they can do when it was on their end that this happened. Nobody ever contacted me to notify me that there was an issue and now it’s going to impact my credit negatively. I won’t ever get another Verve card or deal with this terrible scam of a company again.

    Sentiment
    • Negative
    Content
    • Late Fees and Credit Impact
    Mar 08, 2024
  • The service was great and very…

    The service was great and very professional. Thanks

    Sentiment
    • Positive
    Content
    • Professionalism and Helpfulness
    Mar 02, 2024
  • The team member was quickly able to…

    The team member was quickly able to resolve my question through the online chat making a fast and efficient interaction which is always appreciated as a customer.

    Sentiment
    • Positive
    Content
    • Professionalism and Helpfulness
    Feb 21, 2024
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Sentiment Analysis (of 30 reviews)
67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Verve Mastercard®  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Financial Advisors, Credit Analysts, Marketing Professionals, Consumer Advocates to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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