Verve Mastercard® Customer Reviews Analysis
  • 75 users bookmarked
  • Who is this report for?
    • Customer Service Managers
    • Financial Advisors
    • Credit Analysts
    • Marketing Professionals
    • Consumer Advocates
Verve Mastercard® Customer Reviews Analysis

Unlock Customer Insights: Verve Mastercard® Report

Verve MastercardÂŽ customer reviews highlight a mix of experiences. While some customers praise the helpfulness and professionalism of certain representatives, others express frustration with customer service issues, billing discrepancies, and negative impacts on credit scores. Overall, the reviews emphasize the importance of clear communication, efficient problem-solving, and fair treatment.

Source: Trustpilot Reviews of Verve Mastercard® 

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
41 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of Verve Mastercard® 

Unveil insights from Verve Mastercard® customer feedback. Explore professional analysis on service, billing, and credit impact.

Custom Date - Dec 25, 2024
Featured Content
  • Really helped out in a time of need

    Really helped out in a time of need. Grateful

    Sentiment
    • Positive
    Content
    • Professionalism and Helpfulness
    Apr 18, 2024
  • Customer Resolution Rep Handled My Problem

    Got lucky and I was connected with a customer resolution specialist who handled my issues quickly and efficiently. I did have bit of a wait on the phone, but actually connected sooner than expected.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 18, 2024
  • i would never recommend this company…

    i would never recommend this company a payment that I made was returned by my bank because of the same amount being asked for multiple times and because my it was returned my verve card was revoked/closed because of it I do get it but IDO MAKE MY PAYMENTS I NEVER RECEIVED A PHINE CALL OR EMAIL ABOUT THE RETURNED PAYMENT when I did realize it I called and made the payment asap and even then was not told they closed my account three weeks prior to my phone call and this has now effected my credit score because they revoked my card I am not perfect but no customer service at all and they wouldn’t even reconsider it as they even said I should have been called they could have even sent an email

    Sentiment
    • Negative
    Content
    • Late Fees and Credit Impact
    Mar 08, 2024
  • Terrible customer service and scam

    Terrible customer service and scam to make people pay late fees. I made a payment over the phone with customer service because when I was trying to pay over the phone using their system it wouldn’t complete the process.I called customer service and she tried it and it again failed. The customer service person stayed on the phone and completed the process and said it was successful. Thought everything was ok. Then again I called using card on file which is the correct card number made my payment. Then again this month I called to make my payment on time and the recording stated I had two payments due. So Verve charged me two late fees and now it went on my credit 30 days late. I called and customer service and was told nothing they can do when it was on their end that this happened. Nobody ever contacted me to notify me that there was an issue and now it’s going to impact my credit negatively. I won’t ever get another Verve card or deal with this terrible scam of a company again.

    Sentiment
    • Negative
    Content
    • Late Fees and Credit Impact
    Mar 08, 2024
  • The service was great and very…

    The service was great and very professional. Thanks

    Sentiment
    • Positive
    Content
    • Professionalism and Helpfulness
    Mar 02, 2024
  • The team member was quickly able to…

    The team member was quickly able to resolve my question through the online chat making a fast and efficient interaction which is always appreciated as a customer.

    Sentiment
    • Positive
    Content
    • Professionalism and Helpfulness
    Feb 21, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
67 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
41 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Trustpilot Reviews 72
  2. Trustpilot Reviews 75
  3. Trustpilot Reviews 68
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Verve Mastercard®  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Financial Advisors, Credit Analysts, Marketing Professionals, Consumer Advocates to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.