Review of a Hotel in Liège, Belgium
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Review of a Hotel in Liège, Belgium

Unlock Customer Insights: Van der Valk Hotel Liège Report

Esplanade de l'Europe 2, Liege 4020 Belgium

A review of a hotel in Liège, Belgium, highlighting the amenities, comfort of the rooms, and the pleasant stay experienced by the guests. The hotel is praised for its spacious rooms, access to a spa, and a variety of dining options. However, some negative aspects are mentioned, such as issues with the cancellation policy, crowded wellness facilities, and slow response from the reception. Overall, it is a well-positioned hotel with good facilities and comfortable beds.

Source: Tripadvisor Reviews of Van der Valk Hotel Liege Congres

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Customer Feedback Analysis of Van der Valk Hotel Liege Congres

Comprehensive analysis of customer feedback for Van der Valk Hotel Liège Congres. Essential insights for industry professionals.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Mouse in the bar !!

    Actually I am here..the service is good, BUT I have seen mice in the bar. I told the manager who did not pay much attention to what I indicated.the kitchen is next to the bar, make your own conclusions.

    Sentiment
    • Negative
    Content
    • Hotel Facilities
    Jun 01, 2023
  • RIPPED OFF!

    I booked 3 rooms at this hotel ON-line but somehow entered the wrong date. The hotel refused to change the date even though they had open availability. I was charged $518 for nothing. They were horrible to work with. Don’t go there!

    Sentiment
    • Negative
    Content
    • Staff Service
    Apr 01, 2023
  • Great hotel, from rooms to breakfast buffet to the indoor pool!

    Great hotel for family. Rooms are spacious, breakfast buffet is just perfect (spent 2 hours with kids), the indoor pool is also very nice with kids (pool, jacuzzi, ...). Front desk is always very helpful. Went several times with family and great experience each time.

    Sentiment
    • Positive
    Content
    • Hotel Facilities
    Dec 01, 2022
  • Perfect

    Good - our room was extremely comfortable and very nicely decorated. Parking on site was easy and fairly reasonably priced. We had a lovely view of the river from our room. The staff were welcoming and friendly. Could be better - there’s nothing I’d improve on.

    Sentiment
    • Positive
    Content
    • Room Comfort
    Apr 01, 2022
  • Great hotel!We would return

    Modern hotel located about 20 min from the city centre. Ideal if you travel by car since they have a free car park adjacent to the hotel. Rooms are super clean, excellent breakfast with a lot of choices. Friendly people at the reception.

    Sentiment
    • Positive
    Content
    • Hotel Facilities
    Oct 01, 2019
  • Nice hotel

    The location is perfect and have nice river, the room is big and modern with very good and nice furnitures, there is a free park and they have nice Skybar. There is also an Italian Resturant ahi has seems nice but I did not tried it.

    Sentiment
    • Positive
    Content
    • Location
    Sep 01, 2019
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20 Net Promoter
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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