The Z Hotel Victoria: Excellent Location and Attentive Service
Unlock Customer Insights: The Z Hotel Victoria Feedback Analysis

The Z Hotel Victoria: Excellent Location and Attentive Service

5 Lower Belgrave St, London SW1W 0NR, United Kingdom

Guests praise the excellent location and attentive service at The Z Hotel Victoria, with positive comments on cleanliness, friendly staff, and convenient proximity to Victoria Station. However, some reviewers noted small room sizes and occasional issues with room amenities.

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  • Customer Service Trainers
  • Hospitality Consultants
  • Marketing Professionals
  • Travel and Tourism Researchers

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Featured Content
  • Excellent location! Loved the service (and the free wine and cheese reception!) Friendly and helpful staff!

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service
  • Great hotel to stay. Receptionists are nice, welcoming, and friendly. The hotel also takes care of your luggage before or after check in so you can explore the city more without worries.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service
  • Ubicaci贸n excelente , servicio excepcional todos muy amables y muy atentos en todo momento desde luego el trato fue de lo mejor .Todo muy limpio , habitacion peque帽a pero muy recogedora .Sin duda volver铆a !

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service
  • Excellent service, very attentive and friendly.Everything clean, to return without a doubt.Thank you very much for your attention.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service
  • Wonderful hotel. Small rooms. Attentive and polite staff. Water, tea and coffee in the room.The major transport hub Victoria Station is a 5-minute walk away. Nearby the beginning of excursion routes

    Sentiment
    • Positive
    Content
    • Location and Accessibility
  • Rooms: Small and without the possibility of opening the window even though I had changed the room to be able to do so (the previous one booked did not have one). However the bed was comfortable enough for London and at that price it's already a success.

    Sentiment
    • Positive
    Content
    • Room Size and Comfort
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Sentiment Analysis (of 30 reviews)
73 Net Promoter
Score
Popular Topics (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Z Hotel Victoria based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Marketing Professionals, Travel and Tourism Researchers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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