Customer-Focused Service with Room for Price Improvement at Sterling Insurance
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Unlock Customer Insights: Sterling Insurance Feedback Analysis

Customer-Focused Service with Room for Price Improvement at Sterling Insurance

Customers appreciate Sterling Insurance's customer service, with specific mentions of helpful and friendly staff. Some reviewers found the prices slightly high but valued the clear communication and personalized service. Positive feedback highlighted the efficiency, professionalism, and patience of the customer service team. However, a few negative reviews mentioned issues like cancellation policies and pricing competitiveness.

Best for
  • Insurance Product Managers
  • Customer Experience Managers
  • Marketing Professionals in Insurance
  • Insurance Policy Strategists
  • Business Analysts in Financial Services

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Custom Date - May 21, 2024
Featured Content
  • Friendly and helpful

    Friendly and helpful, Tracey helped me sort my query out

    Sentiment
    • Positive
    Content
    • Helpfulness of Staff
    Apr 24, 2024
  • Very nice lady and experienced nice…

    Very nice lady and experienced nice voice and friendly. 22

    Sentiment
    • Positive
    Content
    • Helpfulness of Staff
    Apr 22, 2024
  • Been with sterling several years now

    Been with sterling several years now, never had any issues and always been the best on price

    Sentiment
    • Positive
    Content
    • Insurance Pricing
    Apr 22, 2024
  • Requested review

    Communication by phone is excellent but the company is a slave to the internet which is a problem for the less technically minded.

    Sentiment
    • None
    Content
    • Communication Methods
    Apr 22, 2024
  • Brilliant customer service really easy…

    Brilliant customer service really easy to solve my enquiry. Good knowledge of their products

    Sentiment
    • Positive
    Content
    • Helpfulness of Staff
    Apr 22, 2024
  • A quick answering service

    Easy .managed to talk to a member of uk staff.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 22, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
82 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Sterling Insurance  based on online reviews collected from Trustpilot. The analysis helps Insurance Product Managers, Customer Experience Managers, Marketing Professionals in Insurance, Insurance Policy Strategists, Business Analysts in Financial Services to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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