Mixed Customer Feedback for PureFormulas: Pricing, Shipping, and Quality Highlighted
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Mixed Customer Feedback for PureFormulas: Pricing, Shipping, and Quality Highlighted

PureFormulas receives mixed reviews from customers, with some praising the competitive prices, fast shipping, and quality products, while others express concerns about delayed shipments, technical issues on the website, and difficulties with discounts. Customer service feedback varies, with mentions of helpful staff resolving issues promptly and challenges reaching support. Overall, the company is commended for the ease of ordering, variety of products, and user-friendly website, but some improvements in communication and order processing are suggested.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Very crappy communication, no confirmation

    Took my payment and put me on their spam list but did not send me confirmation of my order. Emailed them and automated reply. Called and was on hold for a very long time

    Sentiment
    • Negative
    Content
    • Customer Service Interaction
    Dec 13, 2023
  • Good prices

    Good prices. Easy to navigate. Ships quickly.

    Sentiment
    • Positive
    Content
    • Shipping and Delivery Experience
    Sep 29, 2023
  • I find the products are exceptional

    I find the products are exceptional, many choices and the prices are competitive.

    Sentiment
    • Positive
    Content
    • Product Quality and Variety
    Sep 20, 2023
  • good product & easy use of internet site

    good product & easy use of internet site

    Sentiment
    • Positive
    Content
    • Product Quality and Variety
    Sep 19, 2023
  • I have shopped with pure Formulas in…

    I have shopped with pure Formulas in the past year's fast delivery, and reasonable price products.

    Sentiment
    • Positive
    Content
    • Shipping and Delivery Experience
    Sep 17, 2023
  • Good service. Good products.

    I had a problem and addressed it through their Happyness Team. Sarah listened to my problem and quickly and courteously fixed it. I am satisfied with the products.

    Sentiment
    • Positive
    Content
    • Customer Service Interaction
    Sep 05, 2023
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Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for PureFormulas  based on online reviews collected from Trustpilot. The analysis helps Marketing Manager, Customer Experience Specialist, Product Manager, E-commerce Analyst, Business Strategist to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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