Protect My Car: Mixed Reviews Highlight Long Wait Times and Coverage Concerns
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Protect My Car: Mixed Reviews Highlight Long Wait Times and Coverage Concerns

Customers of Protect My Car have expressed frustration with long wait times for claims processing, difficulties reaching customer service, and challenges with getting repairs approved. Some reviewers highlighted positive experiences with fast service and ease of handling claims. However, others reported feeling misled about coverage and experiencing unresponsive support. Overall, there are concerns about the company's customer service quality and the effectiveness of coverage.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Honest company You paid the claim you…

    Honest company You paid the claim you kept your promise THANK YOU

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Oct 28, 2023
  • When I went to have an oil change

    When I went to have an oil change, during business hours, the technician tried to contact PMC for an authorization code to complete the requested services, however, no one answered. This was a Friday.I tried to contact the person that I considered my representative the following Monday, and found she no longer works with PMC. I then tried to contact customer service, to no avail. It did not matter what time of day I called, the recording always said that I was calling outside of normal business hours, which I was not.I would like to speak to someone regarding this issue, however, I still have not been able to make contact with anyone.Now, I am now concerned that if I do break down, no one will be able to reach PMC.

    Sentiment
    • None
    Content
    • Difficulty in Contacting
    Aug 23, 2023
  • The company responded quickly to the…

    The company responded quickly to the Goodyear technician that gave them the necessary repairs for my air conditioning system needed for me to have cokd A/C . Living on South Florida if you don't have a vehicle that does not have air conditioning you are going to die. I am very glad that I purchased the extended warranty with protect my car. I will be adding my wife's vehicle now since her vehicle does not have extended warranty on it. Thank you protect my car for being honest and trustworthy in your business to provide repairs that saved me hundreds of dollars..

    Sentiment
    • Positive
    Content
    • Timely Repairs
    Aug 22, 2023
  • i needed brakes so i took my van to V…

    i needed brakes so i took my van to V I P tires and needed more than brakes i needed a complete brake overall they called you and dicuss what was cover and i was suprise the outcome very satify.

    Sentiment
    • Positive
    Content
    • Timely Repairs
    Aug 15, 2023
  • Thank you

    Stuff is great they help with anything you need the coverage is great gives you peace of mind knowing that you can take your vehicle in and get help

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Aug 01, 2023
  • WONDERFUL Experience

    My experience with this company has been absolutely wonderful. I love that they don’t fuss and fight me about any qualified repairs that I need.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Aug 01, 2023
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Sentiment Analysis (of 30 reviews)
7 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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