Mixed Experiences Revealed in CARCHEX Reviews
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Mixed Experiences Revealed in CARCHEX Reviews

CARCHEX reviews reveal mixed experiences. Customers report problems with claim denials, high out-of-pocket costs, and aggressive sales tactics. Some praise the company for honoring warranties, while others warn of lengthy claim processes and low payouts.

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  • Automotive Industry Analysts
  • Customer Experience Managers
  • Auto Warranty Sales Professionals
  • Consumer Advocacy Group Members
  • Market Research Analysts

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • P R OC EN TER .CL OUD

    Não aconselho ninguÊm a investir sem antes pesquisar a empresa ou o site.Eu mesmo cometi esse erro, mas graças à PROCENTER .CLOUD por me ajudar a recuperar meu dinheiro...

    Sentiment
    • Negative
    Content
    • None
    Feb 04, 2024
  • Don't give them your phone number

    Don't give them your phone number, they will keep calling and continuously press to take the same offer, even though I told them at least 5/6 times that I am not interested in, they kept calling me.

    Sentiment
    • Negative
    Content
    • Sales Tactics
    Jan 10, 2024
  • Stay away from this company

    Stay away from this company! They continue charging monthly fees for the car that you sold and refuse to give a refund! Very rude customer service! Thankfully nothing happened to the car before we sold it because I guarantee they would find anything to get out of paying the claim! Horrible company!

    Sentiment
    • Negative
    Content
    • Cancellation and Refund
    Nov 15, 2023
  • Reputable and trustworthy

    Reputable and trustworthy. They honored the warranty I purchased when my Dodge Challenger was beginning to break down. Definitely have earned a customer!

    Sentiment
    • Positive
    Content
    • Claims Process
    Oct 17, 2023
  • Great experience!!’

    The agent I dealt with was courteous and professional, and knowledgeable. Very little to no pressure whatsoever and had all of the facts and figures. All in all a great experience.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jan 17, 2023
  • Customer service

    I was nervous about the price and coverage but the customer service rep TaShaun explained the benefits of the coverage and I’m a very new customer but I’d rather have it and not need it, than to need it and not have it!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Dec 09, 2022
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Sentiment Analysis (of 30 reviews)
-48 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for CARCHEX  based on online reviews collected from Trustpilot. The analysis helps Automotive Industry Analysts, Customer Experience Managers, Auto Warranty Sales Professionals, Consumer Advocacy Group Members, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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