Mixed Reviews for iris by YES BANK Mobile App
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Mixed Reviews for iris by YES BANK Mobile App

The reviews for 'iris by YES BANK - Mobile App' are mixed, with customers facing issues with payments, app maintenance, and customer service. Some users praise the app's services, while others report poor experiences and difficulties in using the app for transactions and credit card payments.

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  • Financial Analysts
  • Customer Experience Managers
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  • Banking Executives

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Dear team I found that this application not able perform on payment, since i am trying to pay my card payment not able to pay, and i getting msg that due to delay payment my cibil score can be effected, request u to please look into it and help me out of this problem. I want to pay my dues. I don't want any type of wrong and negative things with my cibil, how to pay please resolve this issue..

    Sentiment
    • Negative
    Content
    • Credit Card Payment
    Sep 09, 2024

  • Veery poor app,service always slow response

    Sentiment
    • None
    Content
    • Service Quality
    Sep 09, 2024

  • Doesn't auto verify login through sim. No other way to login. Very bad experience.

    Sentiment
    • Negative
    Content
    • App Functionality
    Sep 09, 2024

  • Not able to do the payment since morning and today is my last day to do the payment and I am not able to connect customer care also, please do the needful ASAP.

    Sentiment
    • Positive
    Content
    • Payment Experience
    Sep 09, 2024

  • The bank people calls, but there is no name of the bank when they call, which is enough to create doubt regarding their authenticity.For the same reason if someone or the other call,there is again a confusion.Moreover bank people are aware of the mails they received.If in case they are asking something to be confirmed then they should first announce it beforehand, rather than giving a surprise call.

    Sentiment
    • Negative
    Content
    • Customer Support
    Sep 09, 2024

  • Why yes bank app is too complicated for payment of credit card bills and viewing recent transactions it showing on web browser not showing within app

    Sentiment
    • Negative
    Content
    • App Functionality
    Sep 09, 2024
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Sentiment Analysis (of 30 reviews)
-10 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for iris by YES BANK - Mobile App based on online reviews collected from Google Play. The analysis helps Mobile App Developers, Financial Analysts, Customer Experience Managers, Digital Marketing Strategists, Banking Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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