Mixed Reviews of HDFC Bank MobileBanking App
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Mixed Reviews of HDFC Bank MobileBanking App

The HDFC Bank MobileBanking App receives mixed reviews with some users praising its services, speed, and convenience, highlighting features like biometric authentication. However, issues with app functionality, annoying ads, delayed OTPs, and dissatisfaction with customer support are also prevalent. Users express frustration with login problems, design flaws, and challenges during registration, impacting the overall user experience. Despite positive feedback on service quality, the app faces criticism for technical glitches and lack of responsiveness from the bank. Enhancements in app design, ad frequency reduction, faster issue resolution, and improved customer support are suggested for a more seamless user experience.

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  • Product Managers
  • Customer Experience Specialists
  • Banking Professionals
  • Digital Marketing Strategists

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I love this app, but expect more features

    Sentiment
    • Positive
    Content
    • Service Appreciation
    May 30, 2024

  • I don't like this UI. Very poor plain disgusting app design i ever seen. I have been using IDFC which is pretty good design & easy understanding accessible options really does good job. Kindly please change the design with some tabs, legible/optimal size icons

    Sentiment
    • Negative
    Content
    • Design & UI
    May 30, 2024

  • Very worst experience of using the app that every time I access the app there is a message alert . very very irritating

    Sentiment
    • Negative
    Content
    • App Performance
    May 30, 2024

  • very dispointing response from your backend and it team regarding solution. since 2 months. unable to use app

    Sentiment
    • Negative
    Content
    • Customer Support
    May 30, 2024

  • Worst bank ever, OTP is getting delayed whenever we try to do some update on address and aadhaar. No proper relationship manager assigned even after visiting branch they are not responding properly

    Sentiment
    • Negative
    Content
    • OTP Delay
    May 30, 2024

  • Very Nice app👌💯

    Sentiment
    • Positive
    Content
    • Service Appreciation
    May 30, 2024
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Sentiment Analysis (of 30 reviews)
40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for HDFC Bank MobileBanking App based on online reviews collected from Google Play. The analysis helps Mobile App Developers, Product Managers, Customer Experience Specialists, Banking Professionals, Digital Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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