Positive Feedback and Areas for Improvement at Hilton Singapore Orchard
Unlock Customer Insights for Hilton Singapore Orchard

Positive Feedback and Areas for Improvement at Hilton Singapore Orchard

333 Orchard Rd, Singapore 238867

Hilton Singapore Orchard receives generally positive reviews, with guests praising the spacious rooms, good location for shopping, and friendly staff. Reviewers highlight excellent service, delicious breakfast, and impressive amenities. However, some mention issues with room temperature control, limited vegetarian food options, and occasional rude staff encounters. Overall, the hotel is recommended for its hospitality and convenient location in Orchard.

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Popular Phrases (of 30 reviews)
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  • Staffs are super rude, especially the one who ushered guests at breakfast lounge. Nothing special about ur breakfast and cramped room with view of rusty roof; no need to be rude on top of that as well.

    Sentiment
    • Negative
    Content
    • Staff Friendliness and Professionalism

  • Tudo excelente recomendo muito talvez por preço possa ter outras oportunidades mas dentro desse vale muito, cafĂ© da manhĂŁ de 5 estrelas

    Sentiment
    • Positive
    Content
    • Value for Money

  • I wish it was 10 stars instead of 5Rooms: WowNearby activities: Really funSafety: BestWalkability: BestFood & drinks: So yumNoteworthy details: It’s really good

    Sentiment
    • Positive
    Content
    • Room Quality and Comfort

  • Perfect location in shoppers paradise and for tourists, Breakfast spread is super. Very courteous staffWalkability: Shopping and MRT

    Sentiment
    • Positive
    Content
    • Location and Convenience

  • The room is clean and I like the decoration stylePlus, the location is good and it’s convenient to go anywhere.Breakfast is also delicious

    Sentiment
    • Positive
    Content
    • Room Quality and Comfort

  • Friendly and helpful staff.Rooms: Nice view roomNearby activities: Good location, walkable easily to everything.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Professionalism
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Sentiment Analysis (of 30 reviews)
57 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hilton Singapore Orchard based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Marketing Professionals, Travel Consultants, Hospitality Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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