Unlock Customer Insights for EXTRA, Khaleej Rd, Dammam
Khaleej Rd, Al Aziziyah, Dammam 32424, Saudi Arabia
Mixed reviews are found for EXTRA on Khaleej Rd, Al Aziziyah, Dammam. While some customers praise the excellent service and range of products, others complain about high prices, poor warranty, and bad customer service. Specific employees like Salma Sweikat Al-Warda and Ali Al-Doukhi receive commendations for their helpfulness. Issues with maintenance and extended warranties are highlighted, cautioning against their use. Some customers also express dissatisfaction with pricing policies and perceived lack of professionalism. Despite positive comments on the showroom and available items, the overall sentiment is a mix of satisfaction and disappointment.
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The employee, Ali Al-Doukhi, is very cooperative, even though the problem is my own, he solved it for me, and he was very willing to solve it
Sentiment
Positive
Content
Customer Service Quality
Bad service, please change the staff.
Sentiment
Negative
Content
Staff Behavior
I bought home electronic devices from them for one amount and a capacity. The devices are broken and have been damaged for more than 12 days. Until now, the device has not been removed and checked from the site. This is my worst experience with Extra and the last time I deal with them. Only false promises.
Sentiment
Negative
Content
Product Quality and Warranty
I advise everyone not to take the Extra extended warranty. It is very bad, and they do not have a professional maintenance team. They take goods that have a malfunction and return them with a second additional malfunction. It is better to have the maintenance done by a specialized agent who knows how to repair his product. This is a video after maintaining the washing machine 4 times.
Sentiment
Negative
Content
Maintenance Service Experience
Thank you to the employee, Salma Sweikat Al-Warda, for her long service, decency and taste. May God grant you success and make your affairs easy, Lord.
Sentiment
Positive
Content
Staff Behavior
تجربتي معاهم كانت سيئه للأسف لقيت ثلاجه عندهم أغلى من غيرهم ب ٢٠٠٠ ريال قال لي الموظف الهندي ومعاه موظف مصري سياستهم إذا لقيت بره أقل منا نعطيك نفس السعر بالإضافة إلى خصم ١٠٪ واصر علي يعرف مين الشركة ولما وريته صوره الثلاجة مع السعر وعرف الشركة قال لي لا هذي شركة غير منافسة لنا فما يشمل الخصم فأخذت فكره سيئه عنهم ان ما عندهم مصداقية ولا عندهم حرفية في التعامل مع العملاء مع اني كنت باخد اجهزة البيت كاملة من عندهم ولكن عدم المصداقية خلتني أتراجع
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This page displays purchase options and a preview of the customer feedback analysis report for EXTRA - Khaleej Rd, Al Aziziyah, Dammam 32424, Saudi Arabia based on online reviews collected from Google Business. The analysis helps Retail Managers, Customer Service Analysts, Market Researchers, Business Strategists, Product Development Specialists to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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