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    • Market Research Analysts
    • Customer Service Managers
    • Financial Service Consultants
    • Banking Professionals
    • Risk Management Specialists
Bank of Georgia Reviews: Low Ratings Highlight Poor Customer Experience

Unlock Customer Insights for Bank of Georgia

The Bank of Georgia has received overwhelmingly negative feedback, with customers expressing frustration over poor service, incompetence, and a lack of support. Many users report difficulty in accessing customer service, long wait times, and unresolved issues regarding transactions. Concerns about security, particularly with unauthorized transactions and ineffective fraud protection, are prevalent. Several reviewers also highlighted a perceived bias against certain nationalities, contributing to their dissatisfaction. Despite some positive remarks about the mobile app, the overall sentiment remains that the bank fails to meet basic customer service expectations and operational standards, leading to a strong recommendation against using their services.

Source: Trustpilot Reviews of Bank of Georgia is rated "Bad" with 1.6

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Customer Feedback Analysis of Bank of Georgia is rated "Bad" with 1.6

Insightful analysis of customer feedback for Bank of Georgia - uncover key service issues with our comprehensive report.

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Custom Date - Dec 05, 2025
Popular Phrases (limited preview)
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Featured Content
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  • the worst bank ever seen in my life

    the worst bank ever seen in my life

    Sentiment
    • Negative
    Content
    • Negative Experience
    May 06, 2025
  • Impossible to work with!

    I am giving up on this bank only days after opening the bank account. The people are incompetent mixed with a "don't care" mentality.

    Sentiment
    • Negative
    Content
    • Incompetent Staff
    Nov 02, 2024
  • Shiatty app

    Shiatty app, shiatty service, can’t send swifts for few days because “the purpose of transfer stated incorrectly”, among other things. Get other bank if you can.

    Sentiment
    • Negative
    Content
    • Technical Difficulties
    Jul 31, 2024
  • Their online banking platform is still…

    Their online banking platform is still the BETA version and doesn't work. You contact the help line and they don't solve the problem. Hotel California, money goes in but it doesn't come out.

    Sentiment
    • Negative
    Content
    • Technical Difficulties
    Jun 09, 2021
  • worst online banking I have ever used…

    worst online banking I have ever used :-(complicated, chaothic, transfers do not go outgetting sms code is also rather luckalthough security setting is set without OTP sms code is mandatoryLost

    Sentiment
    • Negative
    Content
    • Technical Difficulties
    Apr 20, 2020
  • One of the best eBanking systems I've…

    One of the best eBanking systems I've ever used.Recentrly received an update making it even better

    Sentiment
    • Positive
    Content
    • Negative Experience
    Nov 20, 2019
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Sentiment Analysis (limited preview)
-80 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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