Mixed Experiences: Cynergy Bank Online Banking Challenges and Customer Service Variances
  • 79 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Unlock Customer Insights: Cynergy Bank Feedback Analysis

Mixed Experiences: Cynergy Bank Online Banking Challenges and Customer Service Variances

Cynergy Bank customers have mixed experiences, with frequent complaints about online banking difficulties, complex setup processes, and poor communication. Customer service quality varies, with mentions of helpful and competent advisors alongside frustrating interactions. Common issues include login problems, account access delays, and unresponsive support. While some customers praise the bank's interest rates and efficient transactions, others express intention to switch due to ongoing issues. The need for improved online platform usability and better communication practices is evident.

Best for
  • Banking Strategist
  • Customer Experience Manager
  • Digital Transformation Consultant
  • Financial Product Developer
  • Market Research Analyst

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
29 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Export
Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>
  • Easy to use online banking

    Easy to use the online banking. Market leading interest rates, easy to transfer between accounts, but di check regularly.

    Sentiment
    • Positive
    Content
    • Interest Rates and Accounts
    Feb 19, 2024
  • Helpful

    He was very patient and very polite and easy to understand

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Feb 10, 2024
  • Ernest was an excellent advisor and…

    Ernest was an excellent advisor and demonstrated good levels of competence and understanding of customer requirements

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Feb 09, 2024
  • Had trouble with app Cynergy bank…

    Had trouble with app Cynergy bank phone me problems sorted out very good assistant

    Sentiment
    • Positive
    Content
    • Technical Issues
    Feb 06, 2024
  • My issue was sorted out very quickly…

    My issue was sorted out very quickly and without complications. Very good customer service representative.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Feb 06, 2024
  • Ernest was extremely helpful and guided…

    Ernest was extremely helpful and guided me through the process of accessing my account. Thank you.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Jan 30, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
12 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
29 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Unlock Credit Union of NJ Customer Feedback Insights
    Trustpilot Reviews 69
  2. Explore Live Oak Bank Customer Insights Report
    Trustpilot Reviews 87
  3. Unlock Insights: Aspiration Customer Feedback Analysis
    Trustpilot Reviews 73
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Cynergy Bank  based on online reviews collected from Trustpilot. The analysis helps Banking Strategist, Customer Experience Manager, Digital Transformation Consultant, Financial Product Developer, Market Research Analyst to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.