Cricks Highway Renault: A Mixed Bag of Customer Experiences
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Cricks Highway Renault: A Mixed Bag of Customer Experiences

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3463 Pacific Hwy, Springwood QLD 4127, Australia

Cricks Highway Renault in Springwood receives mixed reviews from customers. While many praised staff members like Rosy, Gus, Liam, and Sammie for their exceptional customer service and professional assistance during the car purchase process, some customers reported negative experiences, particularly with service delays and communication issues. Positive feedback highlighted the thorough knowledge of the sales team and the hassle-free buying experience. However, concerns emerged regarding fixed-price servicing and challenges with after-sales support, including issues related to deposits and service bookings. Overall, while there are commendable aspects of customer service, there are significant areas for improvement.

Source: Google Business Reviews of Cricks Highway Renault

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Customer Feedback Analysis of Cricks Highway Renault

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  • Bad dealing with customers

    Sentiment
    • None
    Content
    • Communication Problems

  • I have bought 5 Renaults from Cricks just upgraded my Koleos got a very good deal Paul was my salesman very helpful easy to deal with and knowledgable

    Sentiment
    • None
    Content
    • Sales Experience

  • Hassle free experience price was agreed quickly and was pleased with the outcome. Sammie was exceptional in her assistance

    Sentiment
    • None
    Content
    • Exceptional Customer Service

  • Very impressed with the service I received from Cricks Highway. Please go and see Sam there, the customer service I received was excellent and the follow up was superb 👍🏽

    Sentiment
    • None
    Content
    • Exceptional Customer Service

  • Awesome service from Gus , Nick and Sammy , friendly staff , very helpful and friendly , bought second time from Renault Springwood

    Sentiment
    • None
    Content
    • Sales Experience

  • Had to go there and look and reminded me so much of home. Even the buildings are named after families I knew

    Sentiment
    • None
    Content
    • Vehicle Quality
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  • This page displays purchase options and a preview of the customer feedback analysis report for Cricks Highway Renault based on online reviews collected from Google Business. The analysis helps Automotive Dealership Managers, Customer Service Trainers, Automotive Industry Analysts, Marketing Professionals, Sales Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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