Credit Union of New Jersey Customer Feedback Insights
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Credit Union of New Jersey Customer Feedback Insights

Credit Union of New Jersey (CUNJ) receives mixed feedback on its services, with customers praising the staff for their professionalism and helpfulness while expressing concerns about communication issues and loan processes. Positive remarks highlight excellent customer service, knowledgeable representatives, and efficient service delivery. However, some clients mention difficulties with transfers, online applications, and reaching the office by phone. Overall, there is a call for improved management and clearer policies to enhance customer experience.

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  • Banking Service Manager
  • Customer Experience Analyst
  • Financial Product Developer
  • Market Research Analyst
  • Customer Service Trainer

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Custom Date - May 18, 2024
Featured Content
  • Your staff is always professional

    Your staff is always professional. They are patient,courteous and respectful; not inpatient.

    Sentiment
    • Positive
    Content
    • Staff Professionalism
    Apr 23, 2024
  • great staff at location..

    great staff at location... aways goes the extra mile to help everyone...

    Sentiment
    • Positive
    Content
    • Branch Visit Experience
    Apr 22, 2024
  • What I like about CUNJ is that they are…

    What I like about CUNJ is that they are very attentive regardless the balances I carry. I get treated like a million bucks and they are always there when I need them and everyone else turns me down.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 20, 2024
  • Ms. Andrews

    Ms. Andrews was extremely helpful with the documents and information that I needed. She was very professional and polite, and she went over and beyond her work responsibilities.

    Sentiment
    • Positive
    Content
    • Staff Professionalism
    Apr 19, 2024
  • Banking is super easy at CUNJ

    Banking is super easy at CUNJ. The staff are knowledgeable and ready to help.

    Sentiment
    • Positive
    Content
    • General Banking Experience
    Apr 16, 2024
  • My visit at the bank

    My visit at the bank , the other day was helpful and inspiring I look forward to forward opportunities to grow and expand in the future.

    Sentiment
    • Positive
    Content
    • Branch Visit Experience
    Apr 16, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Credit Union of New Jersey  based on online reviews collected from Trustpilot. The analysis helps Banking Service Manager, Customer Experience Analyst, Financial Product Developer, Market Research Analyst, Customer Service Trainer to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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