Coco & Bark Customer Satisfaction and Service Summary
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Coco & Bark Customer Satisfaction and Service Summary

Customers overall seem satisfied with Coco & Bark's products and customer service, praising the quality of their tags and beds, the variety of designs, and the ease of ordering. Positive feedback includes durability of tags, cute designs, and overall satisfaction. However, there are mentions of issues such as wrong orders, delivery problems, and challenges with customer service responsiveness and communication.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • GREAT CUSTOMER SERVICE.

    WEBSITE EASY TO USE. PRODUCT IS HIGH QALITY. I SAW A FRIENDS TAG AND LOVED IT, SO WE ORDERED SOME!

    Sentiment
    • Positive
    Content
    • Product Quality
    Jul 11, 2023
  • It was easy, user friendly, and quicki

    It was user friendly and I quickly found my desired items. Receiving discounts was a real plus. I have been using the Flex Poly Harness for my product, The Biko Sports Bands, and it is a perfect harness combined with the Biko Sports Bands for conditioning athlete and working dogs.

    Sentiment
    • Positive
    Content
    • Product Quality
    Jun 08, 2023
  • Absolutely Adorable!

    This is my 2nd order with Coco & Bark, my Mom and I had ordered 3 separate personalized tags with different designs for our dog, "Scooter", whom we recently inherited from my Mom's Brother ❤️ All 3 tags are very well made and just so cute! Our Vet and his staff commented on how much they LOVE them! My fiancé, Stuart, and I have also inherited my Daddy's Beloved cat,"Bojangles" and we have placed an order for personalized tags for him as well so he will not be left out of the cuteness! ❤️

    Sentiment
    • Positive
    Content
    • Product Quality
    Feb 12, 2023
  • I like that there is free shippng and a…

    I like that there is free shippng and a discount, but did not like that I had to get all the way through the first order and reject it in order to received this offer.

    Sentiment
    • None
    Content
    • Ordering Experience
    Feb 08, 2023
  • I was thinking about replacing the tags anyway.

    I was thinking about replacing my doggie ID anyway and your email caught my attention with the design and different choices of style.

    Sentiment
    • Positive
    Content
    • Product Design
    Jan 22, 2023
  • I've been searching for a dog tag for awhile

    I've been searching for awhile for dog tag's for my two pup's and stumbled across your website. I absolutely loved the tags when I seen them! Now I can't wait to receive them.

    Sentiment
    • Positive
    Content
    • Product Design
    Jan 20, 2023
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Sentiment Analysis (of 30 reviews)
72 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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