Customer Service, Delivery, and Quality Products
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Customer Service, Delivery, and Quality Products

Excellent customer service and efficient delivery. Replacement lock arranged. Sales team needs improvement. Missing delivery. Great company with quality products and expanding range. Prompt response for missing handle. Helpful customer support. Luxurious acoustic panels. Knowledgeable and helpful staff. Seamless website and responsive delivery time. Very good quality products and professional delivery service. Poor experience with communication and order fulfillment. Great product and delivery service. Easy return process. Great experience with helpful staff. Professional delivery service. Helpful advice for fencing replacement. Early and efficient delivery. Quick and professional answers for installation and delivery.

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Custom Date - May 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Delivery driver Anthony kept us…

    Delivery driver Anthony kept us informed of our delivery time and was very polite. He carried all the items on his own to my specified location.

    Sentiment
    • Positive
    Content
    • Delivery Service
    Nov 16, 2023
  • I had a couple of questions about…

    I had a couple of questions about installation and also my delivery, these were quickly and professionally answered by Henrietta. Thank you

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 16, 2023
  • Great experience from ordering to delivery

    Product was as described, great quality and helpfuly delivered by Anthony. Would recommend

    Sentiment
    • Positive
    Content
    • Product Quality
    Nov 15, 2023
  • Satisfy customer

    Had a couple of unwanted items to return and the process was made very easy via the online chat .

    Sentiment
    • Positive
    Content
    • Replacement/Return
    Nov 15, 2023
  • Early and efficient delivery

    Early (within time slot) and efficient delivery by Paul. Thank you for the guidance on installation.

    Sentiment
    • Positive
    Content
    • Delivery Service
    Nov 15, 2023
  • Product is great & very pleased with…

    Product is great & very pleased with the delivery service - Anthony made sure everything got delivered safely!

    Sentiment
    • Positive
    Content
    • Delivery Service
    Nov 14, 2023
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Sentiment Analysis (of 30 reviews)
67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Charles & Ivy  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Product Development Specialists, Marketing Analysts, Supply Chain Coordinators to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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