Castlery Review Summary: Mixed Feedback on Quality, Service, and Delivery
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Mixed reviews were given for Castlery, with customers highlighting issues such as damagedfurniture, poorcustomer service, and incorrect deliveries. Complaints included pilling on sofas, faulty parts in furniture kits, and difficulties in arranging deliveries. Some praised the quality and design of the furniture, while others expressed frustration with the lack of resolution for their problems. Issues with product consistency, shipping delays, and unresponsive customer service were common themes throughout the feedback.
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Customer service solved my problem and replaced the chairs with new ones. I am happy to shop from you
Sentiment
Positive
Content
Customer Service Experience
Mar 12, 2024
Terrible customer service
Terrible customer service. They dont even have a regular customer service phone number. Everything by email, and who knows when they get back to you.
Sentiment
Negative
Content
Communication Difficulties with Customer Service
Jan 23, 2024
Purchased the Dawson bed and a lamp
Purchased the Dawson bed and a lamp, both were very well made and look amazing.
Sentiment
Positive
Content
Quality and Durability of Furniture
Jan 20, 2024
Recommended!
Delivery was smooth and within given timeline. We are very happy with our furniture. It's comfortable and feels great for the price.
Sentiment
Positive
Content
Product Accuracy and Description
Jan 08, 2024
Easy and efficient service
Easy and efficient service. Easy enough to schedule a day that worked for me and/or change it. Love my bed.
Sentiment
Positive
Content
Assembly and Installation Problems
Jan 07, 2024
The couch is exactly as I expected
The couch is exactly as I expected! All the information displayed on the website was super helpful and one of the reasons I felt confident buying a couch online.
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This page displays purchase options and a preview of the customer feedback analysis report for Castlery based on online reviews collected from Trustpilot. The analysis helps Furniture Retail Managers, Customer Experience Analysts, Product Quality Assurance Specialists, E-commerce Strategists, Supply Chain Managers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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