Castlery Review Summary: Mixed Feedback on Quality, Service, and Delivery
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  • Who is this report for?
    • Furniture Retail Managers
    • Customer Experience Analysts
    • Product Quality Assurance Specialists
    • E-commerce Strategists
    • Supply Chain Managers
Castlery Review Summary: Mixed Feedback on Quality, Service, and Delivery

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Mixed reviews were given for Castlery, with customers highlighting issues such as damaged furniture, poor customer service, and incorrect deliveries. Complaints included pilling on sofas, faulty parts in furniture kits, and difficulties in arranging deliveries. Some praised the quality and design of the furniture, while others expressed frustration with the lack of resolution for their problems. Issues with product consistency, shipping delays, and unresponsive customer service were common themes throughout the feedback.

Source: Trustpilot Reviews of Castlery 

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Customer Feedback Analysis of Castlery 

In-depth analysis of Castlery customer feedback covering quality, service, and delivery issues. Essential insights for improvement.

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Custom Date - Apr 27, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Very satisfied

    Customer service solved my problem and replaced the chairs with new ones. I am happy to shop from you

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 12, 2024
  • Terrible customer service

    Terrible customer service. They dont even have a regular customer service phone number. Everything by email, and who knows when they get back to you.

    Sentiment
    • Negative
    Content
    • Communication Difficulties with Customer Service
    Jan 23, 2024
  • Purchased the Dawson bed and a lamp

    Purchased the Dawson bed and a lamp, both were very well made and look amazing.

    Sentiment
    • Positive
    Content
    • Quality and Durability of Furniture
    Jan 20, 2024
  • Recommended!

    Delivery was smooth and within given timeline. We are very happy with our furniture. It's comfortable and feels great for the price.

    Sentiment
    • Positive
    Content
    • Product Accuracy and Description
    Jan 08, 2024
  • Easy and efficient service

    Easy and efficient service. Easy enough to schedule a day that worked for me and/or change it. Love my bed.

    Sentiment
    • Positive
    Content
    • Assembly and Installation Problems
    Jan 07, 2024
  • The couch is exactly as I expected

    The couch is exactly as I expected! All the information displayed on the website was super helpful and one of the reasons I felt confident buying a couch online.

    Sentiment
    • Positive
    Content
    • Product Accuracy and Description
    Jan 03, 2024
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Sentiment Analysis (limited preview)
-36 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Castlery  based on online reviews collected from Trustpilot. The analysis helps Furniture Retail Managers, Customer Experience Analysts, Product Quality Assurance Specialists, E-commerce Strategists, Supply Chain Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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