Caesarstone US Online Reviews Executive Summary
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Caesarstone US Online Reviews Executive Summary

Caesarstone US received a mix of positive and negative reviews regarding their sample ordering process, customer service, and product quality. Customers appreciated fast delivery and free samples but criticized missing items, small sample sizes, and poor communication. Some faced issues with cracked counters and unresponsive warranty specialists. Overall, the company's product quality was praised, but there were concerns about service and order fulfillment.

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Custom Date - Nov 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Samples Received!

    I have yet to receive the items I ordered..... Still hoping they arrive. There has been no contact since I placed my order a couple of weeks ago.I did finally receive my samples ordered and it is just what I was looking for. Just needed to be patient because in the end they did come through!

    Sentiment
    • Positive
    Content
    • Order Fulfillment Issue
    Mar 28, 2024
  • La commande d'échantillons et la…

    La commande d'échantillons et la livraison était simple et rapide. Par contre, la nature des échantillons était moins facile à déterminer sur le site. Par erreur, nous avons commandé des échantillons de porcelaine, alors que nous voulions du quartz.

    Sentiment
    • Positive
    Content
    • Product Quality and Selection
    Mar 09, 2024
  • Still haven’t gotten my sample order

    Still haven’t gotten my sample order . I think the survey should get sent at least after I receive the order .

    Sentiment
    • Negative
    Content
    • Communication Problem
    Mar 07, 2024
  • The sample tiles were great

    The sample tiles were great. I have decided to go with the one that I sent to look at. Have found a store in Saskatoon that carries the product.

    Sentiment
    • Positive
    Content
    • Product Quality and Selection
    Mar 04, 2024
  • Placed an order for samples but did not receive anything

    I placed an order online for a few samples (#69868) on December 14, 2023 and received a system-generated confirmation right afterwards. It has been over two weeks and I have not received any shipment notification nor the samples. During the past two weeks, I have received email request and reminder to rate my experience. I am not sure if the samples are on the way or have been lost in transit. I do understand it was a holiday season, but expect an update on the status of my order. This is what I can say about my experience so far, but not the product samples.

    Sentiment
    • Negative
    Content
    • Order Fulfillment Issue
    Jan 04, 2024
  • You sent the samples I requested

    You sent the samples I requested, unbroken and quickly.

    Sentiment
    • Positive
    Content
    • Sample Delivery Issue
    Dec 24, 2023
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Sentiment Analysis (of 30 reviews)
0 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Caesarstone US  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Managers, Customer Service Directors, Quality Assurance Specialists, Retail Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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