apotal.de Customer Feedback Analysis
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apotal.de Customer Feedback Analysis

Customers of apotal.de have reported issues with delivery times, customer service, and product quality. Complaints include long wait times for support, delayed deliveries, incorrect items sent, and difficulties in reaching the company by phone or email. Some customers mention issues with receiving refunds or dealing with unfriendly and unhelpful staff. Despite some positive feedback on pricing and order accuracy, overall customer satisfaction appears to be low due to various service-related issues.

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  • E-Commerce Managers
  • Customer Service Directors
  • Supply Chain Analysts
  • Digital Marketing Professionals
  • Pharmaceutical Retail Executives

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Unerklärliche Lieferverzögerung und nicht erreichbar

    Ware bestellt, Ware definitiv ĂŒber den pharmazeutischen Großhandel lieferbar: Email, dass Lieferverzögerung eintritt, die nicht nĂ€her definiert wird. Man könnte aber telefonisch Auskunft erhalten. Nach ĂŒber 30 Minuten Warteschleife habe ich aufgegeben... Das Geld wurde selbstverstĂ€ndlich an Tag 1 abgebucht!

    Sentiment
    • Negative
    Content
    • Delivery Speed and Reliability
    Apr 24, 2024
  • Sehr zufrieden.

    Seit Jahren bestelle ich bei dieser Apotheke.Schneller kann mann nicht liefern.Preise sowie Versandkosten bestens.Kann ich nur weiter empfehlen und sage immer wieder gern. Vielen Dank. Anne R.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction and Recommendation
    Apr 20, 2024
  • Zahlungsbedingungen nicht akzeptabel!

    Zuerst wird der potentielle Kunde mit attraktiven Preisen gelockt, diverse Zahlungsmethoden vorgegaukelt, bis am Ende nur noch Zahlung per Nachnahme mit 5 EUR Aufpreis oder Paypal ĂŒbrigbleibt. Habe meinen Bestellvorgang vor der Zahlung abgebrochen und bin zu meinem bekannten, seriösen Apotheken-Shop gewechselt!

    Sentiment
    • Negative
    Content
    • Ordering Process and Website Usability
    Apr 10, 2024
  • Fragwürdig!

    Ich bekam eine BestellbestÀtigung vor 4 Tagen und habe mit Paypal bezahlt. Nun höre ich nichts mehr von dieser "bad" Apotheke. Auch das Einloggen gestaltet sich sehr schwierig. Telefonisch komme ich nicht durch und auf Mails wird nicht geantwortet... Am besten die Finger davon lassen!

    Sentiment
    • Negative
    Content
    • Communication and Responsiveness
    Apr 09, 2024
  • Finger weg

    Ich habe Eine bestellung am samstag eingegeben und bis heute dienstag ist der status immer noch unter inbearbeitung. Ich probiere dort anzurufen aber warte mehr als fĂŒnfzehn minuten und erreiche keiner

    Sentiment
    • Negative
    Content
    • Delivery Speed and Reliability
    Apr 09, 2024
  • Achtung ⚠️ Betrug

    Achtung Betrug schlechte Beratung, %Unfreundlich Mitarbeiter. Firma ohne Kompetenz. Zu teuer 10 Euro Werbung Kosten frei Lieferung..bei Abschluss kommen 19.90 Euro an Lieferung Hinzu.Firma ohne Support. Was fĂŒr ein GeschĂ€tsgebhren. Nicht empfehlenswert. Unglaublich Arroganz. Es gibt genĂŒgend Alternativen.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 08, 2024
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Sentiment Analysis (of 30 reviews)
-58 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for apotal.de -Ihre Versandapotheke-  based on online reviews collected from Trustpilot. The analysis helps E-Commerce Managers, Customer Service Directors, Supply Chain Analysts, Digital Marketing Professionals, Pharmaceutical Retail Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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