apotal.de Customer Feedback Analysis
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apotal.de Customer Feedback Analysis

Customers of apotal.de have reported issues with delivery times, customer service, and product quality. Complaints include long wait times for support, delayed deliveries, incorrect items sent, and difficulties in reaching the company by phone or email. Some customers mention issues with receiving refunds or dealing with unfriendly and unhelpful staff. Despite some positive feedback on pricing and order accuracy, overall customer satisfaction appears to be low due to various service-related issues.

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  • Digital Marketing Professionals
  • Pharmaceutical Retail Executives

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Custom Date - May 21, 2024
Featured Content
  • Unerklärliche Lieferverzögerung und nicht erreichbar

    Ware bestellt, Ware definitiv über den pharmazeutischen Großhandel lieferbar: Email, dass Lieferverzögerung eintritt, die nicht näher definiert wird. Man könnte aber telefonisch Auskunft erhalten. Nach über 30 Minuten Warteschleife habe ich aufgegeben... Das Geld wurde selbstverständlich an Tag 1 abgebucht!

    Sentiment
    • Negative
    Content
    • Delivery Speed and Reliability
    Apr 24, 2024
  • Sehr zufrieden.

    Seit Jahren bestelle ich bei dieser Apotheke.Schneller kann mann nicht liefern.Preise sowie Versandkosten bestens.Kann ich nur weiter empfehlen und sage immer wieder gern. Vielen Dank. Anne R.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction and Recommendation
    Apr 20, 2024
  • Zahlungsbedingungen nicht akzeptabel!

    Zuerst wird der potentielle Kunde mit attraktiven Preisen gelockt, diverse Zahlungsmethoden vorgegaukelt, bis am Ende nur noch Zahlung per Nachnahme mit 5 EUR Aufpreis oder Paypal übrigbleibt. Habe meinen Bestellvorgang vor der Zahlung abgebrochen und bin zu meinem bekannten, seriösen Apotheken-Shop gewechselt!

    Sentiment
    • Negative
    Content
    • Ordering Process and Website Usability
    Apr 10, 2024
  • Fragwürdig!

    Ich bekam eine Bestellbestätigung vor 4 Tagen und habe mit Paypal bezahlt. Nun höre ich nichts mehr von dieser "bad" Apotheke. Auch das Einloggen gestaltet sich sehr schwierig. Telefonisch komme ich nicht durch und auf Mails wird nicht geantwortet... Am besten die Finger davon lassen!

    Sentiment
    • Negative
    Content
    • Communication and Responsiveness
    Apr 09, 2024
  • Finger weg

    Ich habe Eine bestellung am samstag eingegeben und bis heute dienstag ist der status immer noch unter inbearbeitung. Ich probiere dort anzurufen aber warte mehr als fünfzehn minuten und erreiche keiner

    Sentiment
    • Negative
    Content
    • Delivery Speed and Reliability
    Apr 09, 2024
  • Achtung ⚠️ Betrug

    Achtung Betrug schlechte Beratung, %Unfreundlich Mitarbeiter. Firma ohne Kompetenz. Zu teuer 10 Euro Werbung Kosten frei Lieferung..bei Abschluss kommen 19.90 Euro an Lieferung Hinzu.Firma ohne Support. Was für ein Geschätsgebhren. Nicht empfehlenswert. Unglaublich Arroganz. Es gibt genügend Alternativen.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 08, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-58 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for apotal.de -Ihre Versandapotheke-  based on online reviews collected from Trustpilot. The analysis helps E-Commerce Managers, Customer Service Directors, Supply Chain Analysts, Digital Marketing Professionals, Pharmaceutical Retail Executives to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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